Address
Form of work
SalaryHiring Manager: Jonathan Kershaw
Career Grade: E
Internal Closing Date: 16/01/24
Why this job matters
Located within Digital Workplace, we manage user access to BT and EE systems and applications, in full compliance with all security, regulatory and compliance standards. The UK User Access Management Team SME role includes all responsibilities covered by BT User Access, EE User Access and SASM (System Access Security Management), and a UK User Access Management Team SME may be called on to fulfil any of these responsibilities.
The UK User Access Management Team SME role is key to delivering an efficient and secure service to end users of systems and applications in BT and EE, empowering our end users by managing access to the tools and applications they use, to agreed service levels. All aspects of UK User Access Management are managed by the Team, including - provision of access to end users, modification of existing access, removal of access, and revalidation of access, where appropriate.
What you'll be doing
- Carrying out end user access audits for both standard and privileged levels of systems access, in accordance with access standards, as required.
- Assisting end users and working with Identity, Security, Platform and Application Teams, and Service Leads to resolve access issues.
- Supporting the UK User Access Management Team Lead in fulfilling the requirements of Service Delivery Change Requests from internal customers, for the introduction of new systems or changes to existing systems, working with Security, Design and Development Teams, and Service Leads to fulfil customers' requirements.
- Providing quality self-help guidance to end users so they can gain the correct level of access to carry out their duties.
- Monitoring and resolving Service Requests and Incidents in ServiceNow
- Carrying out and completing data integrity tasks such as dormant user checks or ad-hoc audits, as required.
- Ideally you will come from a technical background and have some of the following skills:
- Very good interpersonal and customer management skills"
- Some understanding of IT standards, e.g "ITIL framework and General IT Controls
- Microsoft productivity and communication tools, such as Excel and Teams
- Good verbal and written communication skills
- Analytical, Methodical, Precise and Logical in your day to day approach
- Previous experience of ServiceNow advantageous
- Experience with command line access on Linux/UNIX systems
- Ability to work across multiple applications
- Willingness to learn new skills
- Must be willing to undergo and obtain SC Level security clearance
- Previous Access Management Experience
- Active SC Clearance
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Benefits
- Competitive salary
- 25 days annual leave (plus bank holidays)
- 10% on target bonus
- Life Assurance
- Pension scheme
- Direct share scheme
- Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
- 50% off EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV with TNT Sports and NOW Entertainment
- 50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
