Account Director

Job Title: Account Director
Department: Drinks Division      
Reporting to: Drinks Divisional Director

About The Delta Group

We are Europe’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers across the globe.  Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.

We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.

Role Overview 

The strategic development of a portfolio of clients based in the alcoholic and soft drinks industry, incorporating some of Europes largest brands and pub groups, supporting the Drinks Divisional Director and an account team to maximise Delta revenue and profitability. Taking a pivotal role in the Drinks Division within The Delta Group which was created to provide our clients focus and dedication to the specific regulations and challenges surrounding the drinks industry.

• Ownership and delivery of agreed financial targets
• Development of key client relationships, including senior personnel
• Development and execution of client account plans
• Client retention and development, including the selling of Delta Group services
• Identification and sharing of best practice amongst the sales and account management team
• Building and developing excellent relationships with other departments
• Timely, insightful and accurate reporting
• Delivery of great client service

Key Responsibilities

• Maintain a close overview of all activities being managed by the account team, with a particular focus on the quality of internal briefing and the successful delivery of key campaigns.
• Build strong relationships with both new and existing client.
• Timely and accurate forecasting of revenues in all clients.
• Be the primary point of escalation for client issues.

Knowledge, Skills and Experience

• Experience working in the drinks industry on the client, agency or supplier side
• Experience of Creative and Print production for POS, Branding and Events.
• In-depth knowledge of the legislations and corporate and social responsibilities surrounding the drinks industry
• Inspirational team leader with ability to motivate and get the best out of others
• Excellent interpersonal skills, able to develop positive relationships internally and externally
• Excellent organizational skills with the ability to plan and prioritise work to meet client and business needs
• Commercially astute, understands how to drive revenue and profit
• Sound technical understanding of all Delta core services
• A ‘can do’ attitude always focused on getting the job done to the highest standards possible
• An excellent communicator
• Ability to work at pace whilst maintaining great attention to detail
• Good IT literacy, including good knowledge of MS Word, PowerPoint and Excel

Desired Behaviours

• To be known for ‘making things happen’ through great service.
• We have to ensure we are jargon-free, that our first answer is ‘yes, we’ll make it happen’ and that we make it easy for our clients to understand what we do and how we add value.
• Can look at existing situations and problems in novel ways and come up with creative solutions.
• Is able to get one’s message understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information.