Account Handler - Commercial & Corporate

At Howden - Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden - Corporate & Commercial are on the hunt for an Account Handler to support our team to deliver an excellent and comprehensive service in the administration of policy renewals and mid-term changes so that customers' needs are best satisfied through suitable cover and pricing. Your clients will be commercial SME.

This is a great opportunity for someone seeking to deepen your knowledge of SME insurance and want to join a team that will invest in your development. Our Commercial SME team in Maidstone, offer a supportive and engaging team environment, where you will feel welcome right from the start.

Please note this is a full-time, permanent opportunity. You will be based in our Maidstone office and be onsite for between 2-3 days per week.

Overview:

• Undertake market exercise to establish the most competitive terms available.

• Obtain renewal terms and present to client.

• Issue renewal documentation in line with contract certainty.

• Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.

• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.

• Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.

• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.

• Actively cross-sell products from other Divisions.

Knowledge:

• Must have experience working within an insurance brokerage supporting commercial SME clients.

Skills:

• Accuracy and attention to detail, and able to process work quickly and efficiently.

• Ability to prioritise work and meet deadlines.

• Excellent customer service skills.

• Good negotiation and broking skills.

• Excellent oral and written communication skills, with the ability to persuade and influence others

• Ability to gather and analyse information from the client and responding appropriately to an individual client's level of understanding.

Qualifications:

• GCSE Maths and English (or equivalent).

• Certificate in Insurance (desirable).