Commercial Account Handler - Hybrid

A client based in Sidcup Kent is recruiting for a Commercial Account Handler to work within a team.

This position will be working 1 or 2 days at home, 3 days in the office, Hours Monday to Friday 9am - 5.30pm

To maintain and develop good relationships with new and existing clients along with development of new business opportunities within personal and commercial insurance sector. Provide business leads to other departments and provide a high standard of customer service with clients and insurers.

Duties and responsibilities:

• Ensure all Key Performance Indicators listed against each of your responsibilities are achieved and are attained compliantly with FCA regulation.

The Role:

·Be aware of market developments in your business areas and ensure you bring them to attention of our clients and colleagues, where appropriate.

·Deal with new business, mid-term adjustments and renewals in the relevant markets in line with company procedures and practice, referring to senior colleagues, experts or insurers when issues fall outside of your own experience.

·To develop own client portfolio

·Make sure all communications with insurers or customers are accurately recorded as per the company’s procedures

·Liaise with Insurers, other company staff and claims handlers when appropriate

·Assist the Directors and Managers with the servicing of their clients

·Deal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own knowledge and experience

·Provide a quality service to existing clients, covering all aspects of their insurance arrangements; to advise, review, arrange and secure the appropriate cover at a competitive premium

·Carry out instructions regarding the arrangement or amendment of insurance for clients, referring the query to the appropriate person when the enquiry falls outside your own experience and knowledge

·Responsible for obtaining and assessing quotations, offering alternatives where available and appropriate

·Regularly update the Accounts Department on payments, amendments, non-payments, and assisting in the resolution of queries

Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times.

Compliance:

Be aware and understand the company’s compliance policies and procedures, and ensure full compliance with those relevant to the role:

·Commercial Lines Business

·Transparency, commission disclosure and conflicts of interest

·Treating Customers Fairly (TCF)

·General conduct of business

·Complaints

·Training and Competence

·Consumer Business

Competencies, Skills& Attitude:

• Ability to prioritise and organise own workload to ensure deadlines are adhered to.
• Ability to develop and sustain relationships with customers and insurers
• Excellent relationship skills
• Enthusiasm, initiative, problem solver, dependability and accountability

Knowledge and understanding:

• Of relevant policies including current market conditions
• Data Protection Act
• Requirements of Money Laundering Legislation
• The Law of Agency
• The principles, practices and legalities of General Insurance
• Of all company specific procedures
• Of FCA rules and guidelines relating to Personal Lines customers and Retail Sales
• Willingness to continue to develop knowledge of insurance and related issues through formal and informal learning, both internal to the firm, and externally

Technical:

·The operation of the company’s IT Systems - OpenGI, Virtual Cabinet, email and internet systems

·Accurate data input skills

·Company operating system

·MS Word

·MS Outlook

·Excel