Account Handler - Corporate & Commercial

At Howden - Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We are on the hunt for an Account Handler to support our team for the administration of clients' insurance requirements, including general enquiries, renewals, mid-term adjustments, obtaining quotations and invoicing of premiums. Providing support to Account Executives on a daily basis, you will play a crucial part in your role in ensuring our commercial clients receive an exceptional service.

Please note this is a full-time, permanent opportunity. You will be based in our Burnham on Crouch office and ideally be onsite for 3 days per week on average.

Overview:

• Assist in achieving Group/Division client retention targets by providing an excellent level of service.

• Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).

• Undertake market exercise to establish the most competitive terms available.

• Obtain renewal terms and present to client.

• Issue renewal documentation in line with contract certainty.

• Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.

• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.

• Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.

• Produce accurate and professional documentation at all times using relevant Howden templates.

• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.

• Actively cross-sell products from other Divisions.

• Liaise with and assist other branches and Group Resources as necessary.

Knowledge:

• Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.

• Must have 2 years' experience working with commercial products.

• New business experience would be desirable, not essential for this role.

• Having an interest in music will give you a better understanding of the role as you'll be dealing with cover notes, however this is not essential as you'll receive on the job training.

• Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points.

Skills:

• A good level of technical insurance skills, to be assessed by regular in-house testing.

• Accuracy and attention to detail with the ability to process work quickly and efficiently.

• Ability to prioritise work and meet deadlines.

• Excellent client service skills, combined with good negotiation and broking skills

• Excellent oral and written communication skills.

• Ability to gather and analyse information from the client.

• Ability to identify and respond appropriately to an individual client's level of understanding.

Qualifications:

• GCSE Maths and English (or equivalent).

• Cert CII (desirable for this role).