Account Manager

As an Account Manager you will own the generation of new sales to existing clients. Account Managers will lead the relationship management of existing clients, often acting as the single point of contact for client enquiries, and working closely with our Founders, Business Development team members and Delivery teams to ensure projects deliver the services requested at the highest quality possible, maximise revenues for each account, realise cross-selling opportunities, enable enduring relationships and delighting our clients to ensure our Net Promotor Score remains world class.

You will be a flexible and self-motivated individual with strong relationship and account building experience, ideally from working in a Business Development function.

Principal responsibilities will involve:

• Work with internal and external stakeholders to design and agree account plan strategies, in accordance with Sagacity’s Business Plan

• Establish and maintain relationships with new and existing clients to maximise sales growth and cross-selling opportunities for each account and ensure contracts, purchase orders and statements of work are signed and returned

• Co-ordinate and prepare for client governance sessions including monthly progress updates, Steerco sessions, Quarterly Business Reviews, Events, and Innovation days

• Work closely with internal Delivery teams help ensure project deliveries meet client requirements and the outcomes enable enduring relationships and account growth

• Research and identify potential new customers and markets / opportunities working closely with the senior management team

• Work closely with Business Development Partnership, Product, Bids and Sales Managers to identify external and internal opportunities to grow client accounts from a sales and commercial perspective and then work with internal stakeholders to build business cases for each opportunity identified

• Work with Partnership Managers and Product Managers to assist the design and development of products and services that can be sold to existing clients

• Actively and successfully manage the complete 'sales’ process from initial proposal through to approved statements of work including:

• Preparation of Sales Proposals for new and existing clients

• Preparation of Statements of Work (SoW) for new and existing clients

• Attendance at and presentation to potential clients as part of the sales process

• Raise the necessary paperwork for internal and client approval following a successful sales pitch including Contracts, NDAs, and SoWs

• Liaise with HR to ensure business development resources are identified and/or recruited to meet business development objectives and/or support • the approved internal or client assignment

• Line Management of the Business Development team members, as required

• Support the development of new business relationships and accounts

• Managing and maintaining a sales pipeline and ensuring all sales administration is kept up to date

• Involvement in internal business development and sales pipeline meetings • Design and deliver business development and sales presentations

• Work with the Marketing department on Sagacity campaign material and manage inbound responses from campaigns

• Providing ad-hoc assistance and support for the Business Development team as required

Education, Training & Experience

You will have developed strong relationship building, organisational and planning skills, ideally, within business development, sales, or marketing teams.

You will have advanced MS Office skills including MS Word, Outlook and PowerPoint and be comfortable in the use of other office packages e.g. Excel.

Experience working within a larger Company would be of interest, but you should also be able to adapt to working in a small team, where priorities can change rapidly and where the Company is developing new processes and procedures to bring greater structure and operational rigour.

You must have excellent communication skills, both written and oral, and be very comfortable interacting with all people at all levels across the Sagacity team and with our partner and client contacts