Account Manager

Account Manager

Barbour EHS

Location: Remote with occasional travel to our divisional offices in London, Birmingham or Newcastle for team meetings or events.

Salary: Up to GBP30,000 + Commission + Benefits

Reporting to: Head of Customer Care

Job Type: Full Time

About Us

Barbour EHS, part of the wider Marlowe SRC division, is a trusted and comprehensive provider of regulatory information, guidance, standards and resources to support organisations with their EHS compliance. Our knowledge of complex legislation and our flexible tools empower them to simplify and manage their diverse range of regulatory responsibilities.

We help industry professionals to stay on top of ever-changing developments, ensuring their organisation keeps people safe and protects the environment.

About the role

We are expanding our fantastic Customer Care team. We are looking for an experienced Account Manager to look after our customers and help them to get the most out of their service.

Key Duties:

• Manage a wide variety of accounts and be their first point of contact
• Achieve your targeted renewal rate
• Support your customers by providing training on how to use the service, supporting them with tasks, troubleshooting any issues and answering their queries
• Keep in regular contact with your customers to help you monitor changes in their business or usage so you can respond accordingly and support them best
• Offer and sell additional modules - whether to the current subscriber, or to other sites or divisions within their business

What you will need:

Essential

• You will be an experienced Account Manager with a proven sales track record and a strong understanding of the sales process
• Experienced in managing accounts remotely by Teams calls, including training and selling
• Exceptional questioning technique to ensure you understand your client s needs so you can best advise and support on our products
• Working on your own initiative
• Self-motivated and driven
• A good team player working within an established and successful team
• Excellent organisational skills, good IT skills and a good understanding of using Microsoft Office
• Experience using a CRM system
• Able to work under pressure and meet deadlines

Desired

• A good understanding of solution selling and/or a background in information sales
• Previous experience using Salesforce

Why join us?

People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.

Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.

Benefits:

• 25 days annual leave plus bank holidays
• Contributory pension scheme
• Voluntary private medical
• Simply health care plan
• Gym and retail discounts
• Cycle to work scheme
• Quarterly charity days
• Religious holiday swap
• Car maintenance scheme
• Employee assistance programme
• Life learning online learning materials
• Support with professional membership costs

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