Facilities Management (FM) Account Manager – Main Contractor

Facilities Management (FM) Account Manager – Main Contractor
East Croydon, South London (with travel across London and the Home Counties)
Who Is Walter Lilly?
Walter Lilly is a premier provider of construction and maintenance services for luxurious residential homes, iconic landmark and heritage buildings, and state-of-the-art science and higher education facilities across London and the Home Counties.
This year, the Company celebrates its 100th anniversary since our establishment in 1924.
Boasting an impressive track record of unique projects developed over the last century, we work with industry-leading architects, engineers, interior designers, and highly skilled tradespeople on a portfolio ranging from the UK’s most recognisable listed attractions to cutting-edge contemporary structures.
We now seek an FM Account Manager to join the Facilities Management division on a permanent, full-time basis.
The Benefits
- Salary commensurate with experience
- Yearly discretionary performance bonus in December
- Car allowance plus reasonable travel expenses
- 26 days’ annual leave per annum increasing with service plus Bank Holidays
- Two paid volunteering days per annum
- Private medical insurance, personal accident cover
- Pension scheme (up to 10% employer contribution)
- High-quality training and continuous personal development opportunities
- Reimbursement of fees for one relevant professional body membership
- Flexible and hybrid working patterns where appropriate
- Fresh fruit, a monthly team meal, social events, and long service rewards
- Cycle to work and electric car leasing schemes
The Culture
At Walter Lilly, we work with each other and our clients in the spirit of collaboration. We recognise the expertise of those who have been with us for many years whilst investing in the next generation of rising industry stars, combining invaluable experience with fresh, innovative thinking.
We are an Equal Opportunities Employer, committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected, and supported to reach their full potential. We strive to create a culture where employees can bring themselves to work in line with our core values of integrity, honesty, and fairness.
Walter Lilly is committed to looking after its people and offers a range of health-related benefits, including wellbeing days, an Employee Assistance Programme and support from in-house trained Mental Health First Aiders. We are also passionate about improving the local communities in which we operate, targeting tangible social value outcomes that make a meaningful difference to everyday lives and the environment.
The Role
The role of an FM Account Manager requires the person to:
- Be responsible for the day-to-day commercial management of PPM Projects (FM Contracts)
- Lead responsibility for pulling together PPM Proposals and issuing them to the client
- Optimise project profitability and cash flow performance, whilst building and maintaining good relationships with the client, client team and Supply Chain
- Communicate effectively with all project stakeholders
- Contribute and assist in the implementation of good Health & Safety
- Work collaboratively, with an emphasis on integration and teamwork, across all departments in conjunction with the Inter-Departmental Integration of Activities Schedule
- Comply with Business Processes and Procedures as defined within the Business Management System (BMS)
- Lead an active role in business development within PPM/FM Contracts
- Management of admin assistant and overseeing commercial / admin of site temporary services
About You
To be considered as an FM Account Manager, you will need to demonstrate:
- Previous administration experience in the construction industry
- The ability to develop strong internal and external relationships and confidence to deal with all levels of staff
- Appreciation of time management and working to deadlines
- Previous experience with invoicing and payments
- Working knowledge of CAFM software (desirable)
- Strong organisational skills with attention to detail
- Excellent verbal and written communication, literacy and numeracy skills
- Good IT competency in Microsoft Office suite and the willingness to learn new software
- Be a team player and understand the roles and responsibilities of all team members
- To be self-motivated
Other organisations may refer to this role as Facilities Coordinator, Facilities Quantity Surveyor or Quantity Surveyor.
How to Apply
So, if your skill set matches the above and the prospect of helping deliver some of the country’s finest projects appeals to you, please reach out via the button shown.
Your application will be processed by Walter Lilly and interviews will be conducted on a rolling basis as suitable candidates apply. We therefore encourage you to submit ASAP to avoid missing out.