Account Manager

Job Title: Account Manager

Salary: £32,000-£35,000 per annum, with additional monthly bonuses

Hours: Full Time

Location: Work From Home (client area provided dependant on location)

Our client, a pioneer in cloud telephony innovation, is seeking an Account Manager to join their thriving organisation.

Description:

The primary responsibility of the Account Manager is to foster and nurture relationships with clients and key stakeholders.

Key Responsibilities:

• Attend client meetings face to face and online to cultivate relationships with existing accounts
• Provide guidance to clients on additional products offered by the business
• Identify and direct sales opportunities within key client accounts, passing leads to the sales team and monitoring progress
• Assist in addressing and escalating client concerns
• Collaborate with other Account Managers and sales consultants
• Establish and maintain strong relationships with clients and key stakeholders
• Conduct business reviews to ensure client satisfaction with products and services
• Achieve relationship targets and KPIs set by the Head of Sales
• Conduct client satisfaction surveys and reviews
• Monitor company performance against service level agreements and identify potential issues
• Ensure Account Managers are informed of any changes within client accounts
• Coordinate with internal departments to meet client needs effectively
• Facilitate contract renewals and amendments as required

Skills/Experience Required:

• Experience in cloud technology or telephony systems is a strong advantage
• Experience in account management, sales or customer service, preferably in primary care or related health sectors however other industries will be considered
• Ability to understand customer needs and manage competing priorities
• Awareness of commercial requirements and ability to collaborate effectively with colleagues
• Strong communication skills and ability to work cross-functionally
• Diplomatic approach in handling customer concerns or enquiries
• Proficiency in Google Suite or transferable Microsoft Office skills

This is an exciting opportunity for a dynamic and experienced Account Manager to join a vibrant and supportive team. In return, you will receive a competitive salary of £32,000 - £35,000 per annum plus bonuses and attractive benefits.

Rec-flex Ltd operates in the UK and can only consider applications from candidates eligible to live and work in the UK. We adhere strictly to equal opportunities principles.

Any personal data you provide will be used solely for contacting you regarding our services. Your data will be handled securely and retained in accordance with GDPR regulations. You have the right to withdraw your consent for the use of your personal data for this purpose at any time.

Job Types: Full-time, Permanent

Pay: £32,000.00-£35,000.00 per year

Benefits:

• Company pension
• Free parking
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus

Work Location: Remote