Customer Support Executive

Job Summary:
We are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and resolving customer inquiries via phone, email, and chat. This is a great opportunity for individuals who enjoy helping others and have excellent communication skills.

Responsibilities:
- Handle incoming customer inquiries and provide accurate and timely responses
- Assist customers with product information, order status, and issue resolution
- Upsell products or services to customers when appropriate
- Enter customer data and update account information in the system
- Maintain a high level of professionalism and phone etiquette at all times
- Communicate effectively with customers to ensure their needs are met
- Analyze customer feedback and provide suggestions for process improvements

Experience:
- Previous experience in a Customer Support or call center role is preferred
- Strong data entry skills with attention to detail
- Excellent phone etiquette and ability to handle difficult customers with patience
- Proficient in English, both written and verbal communication skills
- Good Excel Knowledge and Book keeping skill preferred

- Knowledge in Xero Accounting is preferred

We offer competitive pay and benefits package for this position. If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Support Representative!

Job Type: Part-time

Pay: £25,000.00-£26,000.00 per year

Expected hours: 5 per week

Benefits:

• Company pension
• On-site parking
• Referral programme
• Work from home

Schedule:

• Flexitime

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Remote

Reference ID: Customer Servcie
Expected start date: 20/04/2024