AddressAccount Manager, Share Plans
Location: UK, Bristol (Hybrid)
This is a hybrid position primarily based in Bristol. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working .
We give you a world of potential
If you’re looking for a role where you’ll have the opportunity to build and maintain key account relationships on a global scale coupled with the chance for future personal development, then this could be the position for you…
Would you strive in an exciting account management environment whilst playing a vital role in the operating structure for our Computershare Plan Managers business?
A role you will love
In this role you will be responsible for effectively building and maintaining key relationships across a client portfolio and to lead and take operational ownership of client relationships, working with our stakeholders to build on these relationships and enhance the reputation of Computershare.
Key Responsibilities
The successful candidate will be responsible for effectively maintaining key relationships across a client portfolio whilst also helping to shape and deliver the future account management operational structure and becoming a driving force behind the operational delivery via EquatePlus.
Other key accountabilities:
- Responsible for day-to-day client relationships, acting as the main point for ongoing plan administration/ operational requirements.
- Ensuring client requests are prioritised correctly including monitoring service levels and client satisfaction.
- Being the SME for clients on plans, products and process’, and displaying an in-depth technical understanding of the system processes
- First escalation point for client and internal stakeholders, and liaising with the service delivery teams for requests.
- Host and support regular client meetings to review service/project delivery status and event planning.
- Identify opportunities for efficiencies, solutions, and synergies within your client portfolio, accountable for suggesting value added chargeable services (professional services).
- Analysing client plans and developing solutions in close co-operation with the relevant internal and external stakeholders.
- Liaise with Relationship Managers on strategic changes to clients, influence commercials based on operational impacts and provide MI to support the operational health of the clients
- Partnering with Relationship Management to influence strategic and commercial impacts to the client portfolio Supporting Senior Account Managers on key accounts
What will you bring to the role?
To be successful in this role, we would ideally like to see people from an operational Account Management background or a role with similar competencies. We are looking for a great communicator, who has experience in or is interested in the share plans industry and is looking to grow their career within Financial services.
Additional Requirements:
- Experience of account management or transferable skillset
- Technical minded and solution oriented
- Excellent communication, and Stakeholder management skills
- Previous experience in customer service in the financial services industry
- Ability to build detailed understanding of assigned clients
- Ability to develop technical skills (SQL, html, high-level understanding of databases) Multilingual (Desirable)
Rewards designed for you
Employee Share Plan. Set aside salary to purchase shares in our company and you’ll receive a company contribution as well.
Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.
Save for Your Future. We will support you along your retirement savings journey.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.
Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
#LI-KT1 #LI-Hybrid
