Account Manager

Overall Purpose:

As an Internal Account Manager you will be responsible for driving portfolio spend and GP from existing customers, as well as their retention, in partnership with a Business Development Manager (BDM), the Sales Manager and the wider marketing and sales team. The majority of your required activities are desk-based, and their purpose is to ensure your accounts hit their targets as well as handling administration tasks for your Business Development Manager to maximise growth opportunities. It will be important that all relationships are kept strong and you work to overcome any threats from competition who may attempt to gain access to our clients.

KPI's:

• Spend versus Budget (per account and for portfolio)
• GP versus Budget (per account and for portfolio)
• Meaningful Sales Interactions (MSIs)
• Customer retention
• Accuracy and timeliness of administration tasks

Roles & Responsibilities:

• Filling in customer questionnaires when required, in partnership with Customer Service.
• Forecast the spend of customers across the month, quarter and year, and monitor customers’ progress against this. Telephone or arrange meetings to investigate and resolve any downtrading or other concerns.
• Handle administration required to grow or nurture customers and prospects, such as arranging samples and researching the customer or prospect.
• Raising quotes for customers on the system
• Filling in Sales forecasting reports, as well as other data analysis.
• Developing an understanding of the product range, how customers use it and how best to sell it
• Taking ownership for the spend, GP, share of wallet and relationships with customer.
• Proactively contact customers according to a touchpoint schedule to keep relationships strong, profit high and check for growth opportunities.
• Moving growth opportunities through the pipeline.
• Following up relentlessly and fast to customers.
• Communicating well with your colleagues so the team works efficiently.
• Contributing to a strong team culture by approaching each day with a positive mindset, and exhibiting the Bridge Johnson values of Excellence, Advancement, Trust.
• Oversee growth & retention projects with customers, developing and seeing-through a strategy over weeks/months. Sometimes, larger projects to group customers can involve over 40 customer stakeholders.
• Handle enquiries above a certain value, obtaining costs from procurement where required, and then following through to an order.
• Assisting with building quality presentations as part of the business development or account growth process
• Attend 1-1s with Sales Director to maintain accountability to targets and objectives.
• Manage customers’ pricing in line with company price list, passing through increases where required and resolving objections.
• Assist Customer Services in resolving queries for your accounts.
• Work with multiple stakeholders to win deals
• Tackle existing areas of growth, that have been difficult to achieve
• Handle price queries or negotiations with customers.

Skills:

• Pro-active at making sales calls.
• Efficient administration and reports produced to deadlines.
• Great listening skills and able to build rapport quickly
• Proven successful track record quickly building a rapport with prospects and turning them into clients
• Highly effective communicator and influencer at all levels from the gatekeepers to the decision makers
• A competent level of IT Skills, including accurate and prompt usage of business CRM system
• Methodical and organised, with an eye and an ear for detail
• Able to use initiative, prioritise and maintain a clear and cool head under pressure.
• Able to maintain relationships with colleagues, partners, and other stakeholders.

Personal Qualities:

You have plenty of drive and energy and derive great satisfaction from a methodical persistence toward a goal that inspires you. You come across as dynamic, thorough, and confident as well as being firm and persistent with your commitments. You enjoy being at the heart of things, making decisions, planning, and organising people. You are able to influence others with a combination of a more powerful personality than most along with an ability to put forward convincing arguments in a verbally fluent and enthusiastic way. You show both initiative and determination. You are generally quite self-controlled, objective, and logical. You understand the importance of timely reporting and adherence to systems. You will value honesty, co-operation and shared effort. You are naturally able to concentrate and can persevere with detailed work required in the administrative side of this role and understand that others depend on you for this. You are able and determined to work toward objectives while remaining flexible.

Company Background:

Bridge Johnson is an energetic team, with a dedicated focus on achieving substantial growth. Our dynamic approach involves actively engaging with market-leading food and beverage suppliers. By fostering strong partnerships and staying attuned to market trends, Bridge Johnson positions itself as a dynamic force within the industry. Their relentless pursuit of expansion and collaboration underscores their commitment to maintaining a leading edge.

Job Type: Full-time

Pay: £40,000.00-£50,000.00 per year

Benefits:

• Canteen
• Company pension
• Discounted or free food
• On-site parking
• Profit sharing

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Kilmarnock: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you currently residing in the UK?
• Do you have any outstanding criminal convictions?

Experience:

• Account management: 2 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Location:

• Kilmarnock (preferred)

Work Location: In person

Application deadline: 03/07/2024