Account Manager - Card Schemes

Job Description

Operational Account Manager - Card Schemes

Hybrid, 12 month contract

We are working with a leading player in the global payments industry, dedicated to providing innovative solutions and exceptional service to their clients worldwide. Their International Client Services division is at the forefront of ensuring operational excellence and client satisfaction across a diverse portfolio of global merchants.

The Operational Account Manager role is pivotal in managing operational relationships with esteemed global merchants. As the primary point of contact, you will provide exemplary technical support, service delivery, and project management to a portfolio of accounts. You will be instrumental in fostering trust and delivering great customer service to clients spanning industries such as airlines, hotels, and car rental companies, as well as their acquirers and payment service providers.

Operational Account Manager Responsibilities

• Take the lead on day-to-day client interactions, addressing operational queries, and collaborating with internal and customer technical support teams to resolve issues promptly.
• Conduct data analysis, deliver operational business reviews, and provide strategic recommendations to merchants, driving the Client Services agenda with astute problem-solving skills.
• Cultivate strong relationships with assigned clients and internal stakeholders, earning trust and influence across functional lines.
• Lead initiatives and projects aimed at resolving technical acceptance issues in the Airlines and Hotels sector, leveraging robust relationship management and technical expertise.
• Provide pre-sales support to potential clients, conducting stakeholder training sessions and workshops on tools and systems.
• Manage technical communications with client technical teams, project teams, customer services, and senior executives.
• Prioritise and oversee multiple concurrent projects and issues, maintaining a client-centric approach across all management levels.
• Proactively address client business and technical issues or incidents.

Minimum Qualifications

• Operational, technical, and client management experience within the payments industry is essential.
• Strong aptitude for relationship building, both with clients and internal stakeholders.
• Cross-functional knowledge and experience within the card scheme ecosystem (Merchants/Acquirers/Networks/PSPs).
• Demonstrated ability to adapt to change and thrive in a dynamic environment.
• Bachelor's degree in Business, Technology, or related field, or equivalent working experience in Payments, Technology, or Operations.

GCS is acting as an Employment Business in relation to this vacancy.