Income Management Officer

One of our local authority clients are currently recruiting for Income Management Officer. This is a temporary contract for 3 months with possible further extension based on budget and performance.

Main Purpose of Post/Job Summary

In this role, the post holder will undertake timely and robust recovery action to prevent arrears and maximise income and work collaboratively with colleagues in the team ensuring prompt escalation, legal or other recovery action is identified and actioned as necessary, regardless of tenure. They will understand the rules for welfare benefit and the principles of income maximisation and to support tenants to improve their financial and digital capabilities, promoting and assisting them with the take-up and use of these services irrespective of tenure. The post holder will also make referrals for tenants to internal services and external agencies to secure the best financial outcomes for them and provide excellent customer service in response to queries and whilst monitoring and managing accounts.

The post holder will support tenants through home visits including during evening and weekends, benefit advice, understanding rent accounting and tenancy obligations as it relates to payments, providing a holistic approach to help residents to pay their rent and other charges. They will also understand and fully utilise the mobile and digital technologies, using the agreed IT systems as directed to prioritise debt prevention and collection, using your initiative to properly adapt actions to meet individual needs whilst achieving performance targets. They will also work collectively with colleagues and other teams across the Council to provide an excellent Income Management service to residents, considering the wider needs of the team and department.

Duties and Responsibilities

• Manage the day-to-day operation of the Business Support team.
• Develop staff ensuring that staff levels reflect the demands of the service and flexible/generic working arrangements.
• Provide administrative support to all Operations’ Service Unit Managers.
• Promote operational services to existing and new customers; liaise with managers and other operational staff to ensure effective and seamless service delivery.
• Establish and maintain appropriate monitoring systems and provide accurate management information including co-ordination and collation of all performance data within Operations for updating Pentana on a monthly and quarterly basis.
• 6.Ensure the completion of statutory returns including quarterly returns to the Environment Agency, Defra (Waste Data Flow) and Recycling Credits to Essex County Council.
• Prepare reports and statistical information as required by SMT including co-ordination and analysis of customer surveys.
• Manage payments for goods or services received, having regard to the Council’s standing orders and financial regulations. Manage Recycling Credit Claims ensuring that claims are submitted accurately and within time.
• Lead on the Customer Service Excellence Award for Operations.
• Act as the Health and Safety Liaison Officer for Operations and discharge the responsibilities expected of the role including undertaking VDU assessments, annual fire checks/weekly testing/emergency lighting checks and ensuring Legionella compliance Unit.

The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.