Income Management Officer

Income Management Officer
Haringey
£21.44 Per Hour

Job Role
To undertake timely and robust recovery action to prevent arrears and maximise income; and to work collaboratively with colleagues in the team ensuring prompt escalation, legal or other recovery action is identified and actioned as necessary, regardless of tenure.
To understand the rules for welfare benefit and the principles of income maximisation and to support tenants to improve their financial and digital capabilities, promoting and assisting them with the take-up and use of these services irrespective of tenure. Make referrals for tenants to internal services and external agencies to secure the best financial outcomes for them and HfH and provide excellent customer service in response to queries and whilst monitoring and managing accounts.
To support tenants through home visits including during evening and weekends, benefit advice, understanding rent accounting and tenancy obligations as it relates to payments, providing an holistic approach to help residents to pay their rent and other charges.
To understand and fully utilise the mobile and digital technologies, using the agreed IT systems as directed to prioritise debt prevention and collection, using your initiative to properly adapt actions to meet individual needs whilst achieving performance targets.
To work collectively with colleagues and other teams across the Council to provide an excellent Income Management service to residents, considering the wider needs of the team.

Knowledge, Qualifications, Skills and Experience
Experience of providing advice on housing, welfare benefits and/or rent arrears.