Income Management Officer

Income Management Officer
Haringey
Contract
20 P/H
We are currently looking for a Income Management Officer for a role in Haringey. The Income Management Officer will undertake timely and robust recovery action to prevent arrears and maximise income; and to work collaboratively with colleagues in the team ensuring prompt escalation, legal or other recovery action is identified and actioned as necessary, regardless of tenure.
Main Responsibilities:
To take prompt recovery action from the onset of the tenancy and as part of early preventative action to ensure a responsible payment culture is embedded in all areas of the income collection process so as to prevent the build-up of arrears.
To pro-actively monitor rent accounts and implement effective solutions to stop tenants getting into debt, making timely referrals where necessary for the commencement or escalation of legal action or to the support services to enable them to maximise their benefit income or to obtain assistance to improve their financial capabilities.
To show strong initiative in dealing with both current and Former Tenants' arrears cases using best practice in the credit control and financial management sectors, maintaining regular, contact with tenants to ensure commitments / arrangements made are adhered to, escalating where necessary
To be fully aware of the available financial / digital inclusion products or services and be able to offer good quality advice and assistance, promoting affordable credit solutions, offering basic bank accounts, credit union membership and other viable alternatives to support financial empowerment. Liaising, signposting and making referrals to specialist teams or services as appropriate
For more information please call Sam on (phone number removed) or email