Account Manager - Churches

Dona's mission is to support charities with fundraising through technology. https://donadonations.com

We partner with over 2,000 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations.

We are growing and are looking for a customer-focused individual to join our team. This role is about helping us gain more customers but it's not a traditional sales role you would see in other organisations. There are plenty of opportunities to grow and develop your skills in this role in a fast-paced tech start-up environment.

What you'll be doing:

• Managing existing customers, especially big accounts including tracking their performance on the system and ensuring they are happy.
• Ensuring account growth targets are met.
• Organising and running demo meetings.
• Helping define the Dona sales strategy

Skills and experience we're looking for in a candidate:

• A people person! We're looking for someone who loves speaking to people, who can build rapport quickly with our customers.
• An excellent communicator who has excellent verbal and written English. You'll be communicating to customers regularly over the phone, email and video call.
• Someone organised, a self-starter. You'll need to deal with several competing priorities in this role and you'll be expected to research and resolve issues yourself.
• Patient and good at explaining things simply. You'll need to learn our domain and explain our products and services to potential customers.
• Someone with a good grasp of technology. We're a tech company and we need someone who is familiar with modern technology and software.
• Adaptable - we need someone who is comfortable working in a fast paced tech start-up environment.
• Experience in B2B sales and demoing to potential customers over video call.
• Knowledge of churches, dioceses and their are operation (our biggest market).

Values we're looking for in a candidate

• Being open and transparent. Particularly, open to and taking on feedback, being transparent about your work and owning your mistakes (we all make them!).
• Care. Care about the work you do and supporting the charities. For example, handing over work you to do before you go on holiday and going the extra-mile to make sure you hit deadlines.
• Continuously improving. From a personal perspective and company perspective. There are plenty of things we can improve!
• Respect. Respecting your colleagues and our customers and expecting the same respect from your colleagues and our customers.
• Humility. Listening to your colleagues and being open-minded that what you think or do might be wrong.

What's in it for you?

• An opportunity to learn and grow in a fast paced tech start-up environment where you can make a difference
• Contribute to doing something good - we support over 1,500 wide-ranging charities who do fantastic things
• We will support and train you in your role
• Hybrid working from home and in office
• You'll work with an amazing team!
• We're a small company (10-15 people) with no HR department so all our HR and employment contracts go through an umbrella company, who offer a wide range of benefits including a pension scheme and statutory sick pay.
• Holiday allowance of 25 days plus bank holidays.

Benefits

• Salary £30,000 to £45,000 per annum depending on experience.
• Performance bonus if sales targets are met, this will be covered in the interview.

Required to:

• Have your own laptop

Working hours 9am to 5:30pm Monday to Friday (37.5 hours per week).

Location:

• Hybrid home and office working (office based in Hove). Expected to be in the office 3 days a week (Tuesday to Thursday).

Job Type: Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

• Company events
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Application question(s):

• What are your salary expectations?
• What's your notice period from your current role?
• Do you have your own laptop? This is needed for the role as we operating a “bring your own device” policy
• Please explain your experience of account management.
• We need someone who has knowledge of churches, dioceses and their operation (our biggest market). Please explain your relevant knowledge.

Education:

• Bachelor's (required)

Location:

• Hove (required)

Work Location: In person