Address
Form of workDuties & Key Responsibilities:
• Support your Client Services team with all the administration & campaign co-ordination duties associated with keeping their clients delighted. Including, but not limited to, quoting Clients (within 2 hours whenever possible) & following up on quotations to seek the order.
• Booking multiple mailing campaigns onto their Tharstern MIS system, dealing with many daily queries & tasks, keeping Salesforce & Tharstern accurate and any other ad-hoc duties required by your Account Director / team.
• You are a key point of contact for your teams Clients and are expected to be pro-active in your approach to keeping clients updated and informed, as mailing campaigns go through the factory and are despatched.
• Consulting with your Client Services team members, the Data Team, Print Team & the Operations Team to ensure each mailing goes out on time in full and with total accuracy. Liaison with the Finance Team to remain aware of Client credit limits and timely payment of invoices.
• Responsible for managing the order from quotation to invoice. Raising Client invoices within 48 hours of mailing despatch or raising ‘pro-forma’ invoices for new business and postage. (i.e., prior to mailing despatch).
• Regular pro-active contact with existing and occasional Clients to develop the spend, frequency of use and profitability for the company, under the guidance of the Account Director & Sales Director.
• Incoming new business enquiries are generally managed by your teams Account Director but support in raising new business quotations & follow up calls seeking to open the account will be required.
• Using your own initiative to enhance their client’s experience collaborating with them, supporting, and encouraging the revenue & margin growth of your team.
• To seek out ways to maximise postage gross profit margin by exploring multiple ways to reduce buying-in costs.
• Creating samples packs for Clients.
• Where you need support around outsource print management, introduce their print management specialist to explore the company providing print management opportunities.
• Maintaining and developing your own knowledge within the mail & post industry to support your own progression.
• Initiative-taking approach to work processes & procedures, identifying areas of improvement when necessary to enhance Client experience & the businesses performance overall.
Skills Required:
• Be a positive team member, even when under pressure. They consider it vital, and part of the terms of employment, that the Account Manager plays their part to contribute to a happy & positive team culture. To positively help promote and support the growth of the business (top line and bottom line) and help support a positive, pro-active, ‘can do,’ team environment. The support of your finance / operations / data & print colleagues is vital to consistent financial success & progression (for you and for the business).
• Methodical approach to work, being able to multi-task and work with elevated levels of diligence and accuracy.
• Mailing fulfilment and postage account management experience (including Direct mail / Hybrid Mail / Transactional Mail).
• Knowledge of UK & International postal services and products across DSA’s, Independent carriers and Royal Mail is essential
• Experience of Salesforce & Tharstern MIS is desirable - but training will be given.
• Microsoft Office Package: Excel, Outlook, Teams & Word is required.
