Account Manager

Company Overview

Based in Toronto, Canada, SoilFLO is a construction technology startup rapidly expanding into the United Kingdom.

Our software platform is designed to manage the movement of construction materials across projects (think highways, housing, and quarries). Our mission is to eliminate manual, paper-based processes and bring earthmoving projects into the digital age.

Since our launch in 2019, SoilFLO has become established as the market leader in Canada. We are utilized on the world's largest projects, from cross-country pipelines to subway tunnels under major cities.

In 2023, we set our sights on the United Kingdom and expanded operations.

With our first cohort of British clients onboarded, we are looking for an Account Manager to help support our UK Sales & Operations Manager in growing and retaining our new client base.

About the Role

You will become the 2nd employee located within the United Kingdom and work remotely.

Alongside the UK Manager, you will help spearhead the growth of SoilFLO across the country.

Occasional travel is required to visit clients and project sites; thus, access to a vehicle is needed and an allowance will be provided.

80% of your time will be spent on customer success duties (onboarding and managing clients) and 20% on sales initiatives (discovering and closing new accounts).

This role will be highly autonomous and present many opportunities for growth.

In addition to your local manager, you will be supported by both Customer Success and Sales teams in Canada, to ensure you thrive within the role.

Daily Duties

Customer Success (75%)

• Onboard new clients, ensuring a smooth transition and understanding of SoilFLO
• Regularly check in with customers to assess satisfaction levels and address concerns
• Analyze customer usage data to identify trends and opportunities for improvement
• Proactively identify upsell and cross-sell opportunities to drive revenue growth.
• Continuously gather customer feedback to inform product development and roadmap planning

Sales (25%)

• Research and identify potential leads through various channels such as cold calling and emailing
• Initiate contact with leads to qualify them and determine their needs and potential fit for SoilFLO
• Attend tradeshows, industry events and help coordinate other marketing events
• Host product demos online to close new sales contracts

About You

• You have 4+ years of experience in account management, customer success, or sales
• Your experience comes within SaaS technology, construction, or environmental services industries (B2B experience considered a plus)
• You have access to a vehicle and are willing to travel to various construction sites (car allowance provided)
• You have experience hitting or exceeding monthly quotas and KPI’s set by senior management
• You have strong relationship management skills with the ability to identify opportunities for financial growth
• You have great listening and problem-solving skills to address customer needs and concerns
• You are excited to explore new markets and identify value propositions of potential clients
• You thrive in an autonomous environment
• You are looking for a challenge of helping grow a new business in a new market

What we offer

• Competitive base salary (£40,000 - £50,000 pounds)
• Stock options in a rapidly growing company (200%+ YoY for the past 3 years)
• Car Allowance
• Annual team retreat to Toronto, Canada (for socials and training)
• 28 days holidays
• Private Health Benefits
• Laptop Provided
• Flexible hours, remote-work options
• A culture that values transparency, autonomy, employee wellness and work/life balance

Job Type: Full-time

Pay: £40,000.00-£50,000.00 per year

Benefits:

• Company events
• Health & wellbeing programme
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Application question(s):

• Do you have access to a vehicle and able to travel for in-person customer onboardings?
• Do you have experience within any of the following industries: construction, environmental services, technology, B2B SaaS?

Education:

• Diploma of Higher Education (required)

Experience:

• Account management: 4 years (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 25% (required)

Work Location: Remote

Application deadline: 19/05/2024