Address
Form of workThe Account Manager role is responsible for maintaining and developing a customer portfolio focusing on new business and account management, Identifying areas for innovation and investment to assist with growth.
Key Responsibilities:
Sales
- Achieve growth in all areas of BCS Group and ensure sales targets are monitored to ensure targets will be achieved
- Manage a customer portfolio of key accounts and specialist projects, to build strong and lasting relationships
- Develop relationships with key suppliers and manufacturers to ensure knowledge and understanding of the latest industry products and innovations
- Work with Barhale senior management to ensure leads are generated where appropriate
Business Development
- Offer full support to Sales Manager on PQQs, tenders and major projects that benefit the business
- Work closely with Business Unit Management, Sales Manager and Marketing Team to ensure the right customers are being targeted with offers, promotions, clearances and special offers
- Identify mailshots and exhibitions that BCS should attend as a business
- Ensure that customer feedback is obtained and shared regularly to make the business more efficient and to maintain a high level of customer service
- Monitor competition from a sales perspective and ensure that all information is shared
Customer Relationship Management
- Manage all customer activity via the CRM system to ensure all relevant data and information is captured as well as maintain a pipeline of opportunities
- Enter all customer visits and calls in the CRM
- Participate in networking at industry events and exhibitions to benefit the business
- Ensure customer complaints are dealt with and addressed in a timely and professional manner and closed out correctly with all necessary departments and managers
Reports & Administration
- Complete a winning works summary every month that contributes towards the board report and quarterly business review submissions
- Share good news stories; major wins, new accounts, high profile orders, tender success on all relevant platforms including Barhale news and communication cascades that raise the profile of BCS Group
- Complete your administration requirements in a timely fashion
Key measures & targets:
- Sales targets
- New business
- Customer retention
- Customer satisfaction
Key relationships:
- Sales Manager
- Internal Sales Team
- Key Clients
- Key Suppliers
- Accounts Team
Person Specification:
The successful candidate is likely to meet all of the following criteria:
Essential
- Experience and in-depth knowledge and understanding of working in sales
- Strong verbal and written communication skills
- Good time management and planning skills
- Ability to prioritise workload and meet deadlines
- Strong presentation skills
- IT skills, CRM and design software experience are essential
- Team player
- Experience working in the construction, distribution or hire industry
