Account Manager

Elite Personnel is recruiting on behalf of our esteemed client. We are seeking a dedicated and dynamic Account Manager to join our client’s team. This role involves managing a portfolio of clients, ensuring high retention rates, and providing top-notch account management services.

Key Responsibilities:

• Client Retention: Maintain and retain your portfolio of clients, ensuring an established KPI retention rate.
• Portfolio Management: Gain an in-depth understanding of the financial status of your portfolio, including individual value, billing, and contract renewal.
• Client Relationship Management: Establish and maintain strong client relationships through regular contact, including face-to-face/TEAMS meetings, phone calls, and emails.
• Interdepartmental Coordination: Collaborate with sales and operations teams during contract start-ups, ensuring a smooth handover to Account Managers.
• Marketing Coordination: Manage marketing requirements with internal departments or outsourced agents as needed.
• Responsive Communication: Respond to client emails, calls, and enquiries within 12 hours. Send acknowledgement emails when needed and manage expectations.
• Follow-Up: Proactively follow up on client queries, providing detailed responses.
• Product Requests: Handle adhoc/bespoke product requests and ensure proper recording and recharging of any expenses outside the client agreement.
• Liaison with External Services: Coordinate with external courier services/customs agents and internal colleagues for updates on restrictions/delays.
• Administrative Tasks: Carry out general administrative tasks related to client accounts and business operations.
• Invoicing and Payments: Ensure a clear and concise invoicing process and manage payments promptly, monitoring aged debt and communicating with the Accounts department.
• Stakeholder Communication: Manage stakeholder expectations through meetings, verbal, written, and email communication.
• Forecasting: Provide frequent forecasts to Operations Teams to ensure adequate client stock holding in line with KPIs/SLA’s.
• Project Management: Oversee contracts/roll-outs and day-to-day business operations.
• Reporting: Produce weekly, monthly, and quarterly status reports for clients, providing a bespoke service based on individual requirements.
• On-Site Installations: Conduct on-site/onboard installations in the UK and overseas, supported by the wider team, for periods up to 10 days.
• Service Expansion: Actively seek opportunities to increase services and income from your portfolio.
• Order Management: Ensure client purchase orders are correct and timely, monitoring and chasing replenishment orders.
• Cost Management: Record and recharge any associated costs outside the client agreement.
• Support for Account Administrator: Provide necessary information and guidance to your Account Administrator.
• Meeting Follow-Up: Document and follow up on client meetings with detailed minutes, action points, and deadlines.
• Regular Updates: Provide clients with regular updates on account activity and projects.
• Senior Director Requests: Respond to requests from the Senior Director efficiently.
• Expense Management: Submit expenses timely in accordance with the company expense policy.

Key Attributes:

• Excellent organisational and time management skills
• High-level attention to detail
• Proactive attitude
• Strong communication and interpersonal skills
• Strong listening and questioning abilities
• Ability to prioritise and multitask
• Proficient in email, internet applications, and tracking tools
• Problem-solving skills and initiative
• Positive attitude towards people and challenges
• Commitment to personal development and achieving agreed actions
• Team player with a collaborative approach
• Respect for confidentiality
• Willingness to travel overseas

Additional Information:

• Benefits: Free parking, 25 days holiday plus Bank Holidays
• and one “extra day” per year
• life assurance (4x salary)
• government employment pension scheme (5% contribution),
• mobile phone contribution (£50.00 pcm)
• company credit card.

Application Process: To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role. We look forward to hearing from you.

Elite Personnel is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment noting due to high volumes we can only get back to candidates that match the spec which will be within 48 hours of your application thank you