Account Manager (Saas Scale-Up)

Our client is a European headquartered start up servicing corporate clients. They offer a platform for digital board performance reviews that allows companies to track their board's effectiveness, alignment and composition over time.

Reporting directly to the Chief Revenue Officer, you will be the 'face' of the company and trusted partner for their clients. You will be responsible for increasing the clients value and providing an exceptional service with us, so they love the platform and keep coming back.

Key Responsibilities:

• Act as the main point of contact for client relationships, supporting them to fully understand, and use the platform services
• Support the development of strategic relationships with clients; monitoring service levels alongside supporting further business development opportunities
• Deliver dedicated support for client driven initiatives, taking the lead on projects and engaging the relevant client teams to deliver against project objectives
• Provide training and basic technical support to clients
• Engage with other teams to increase effectiveness and efficiency of systems and processes to improve the client experience
• Support the provision of appropriate frameworks and controls to ensure adherence to procedures and policies
• Foster a spirit of teamwork and unity within the team and between departments
• The CRM will help to retain and develop existing business with our clients; PLEASE NOTE - this is NOT a quota-carrying position and bonus is based on individual KPI's, not revenue.

Requirements:

• 3-5 years solid, demonstrable, relevant experience in a B2B client facing role
• Experience dealing confidently and professionally with senior management and other key business stakeholders
• Strong knowledge of corporate governance or a passion to learn about this
• Clear communication style, both verbally and in writing
• Ability to manage client expectations to meet client needs and business demands
• Ability to manage increasing levels of responsibilities, deadlines and client/partner relationships
• Experience of working within, or leading, project teams
• Have previous experience selling/supporting a SaaS platform