Account Opening And Transitions Analyst

What the Hiring Manager Says
We are looking to hire an enthusiastic and confident individual to join our team of 8 Account Opening and Transitions Analysts. The individual should be organised, have good time management, be a team player who has strong attention to detail and communication skills. The individual will follow processes to ensure the smooth opening of and amendments to accounts for our clients, as well as account transfers.
About the Role
Department: Operations
Location: London, England, Senator House
Contract type: Permanent
Level: Level 1
The successful candidate will liaise with Investment Managers across the business, as well as their teams to ensure the smooth opening of or amendments to client accounts, including General Investment Accounts, ISAs, Bare Trusts, SIPPs, Offshore Bonds, Trusts, Charities, Corporates and QROPS. The individual will be assigned to work with several Front Office teams from around the business. We encourage attendance at assigned team meetings and visiting any regional offices so that they get to know the teams they are working with.
The candidate will review Account Opening paperwork and create new accounts on the Company's client management system (CRM), as well as perform client due diligence and money laundering checks in a timely manner. In addition, they will assist with the transfers in and out of client portfolios. We are always looking at ways to improve processes and efficiency, so the ideal candidate would demonstrate initiative and willingness to both follow and improve processes where possible.
The Key tasks will involve, but not limited to the following:

• Checking and signing off new accounts and obtaining missing information if applicable.
• Performing AML and due diligence checks on new accounts and accounts changing service.
• Creating accurate and correctly structured client records on the CRM system.
• Liaising with Pension and Offshore Bond Providers to gain permission to open accounts where applicable.
• Assisting with the transfer in and out of portfolios and liaising with Pension and Offshore Bond providers where applicable.
• Assisting with the administration of deceased client accounts.
• Liaison with Front Office Investment Management teams and Operations to ensure timely processes of work and issue resolution.
• Relationship management with Front Office Investment Management teams.

About You
The candidate will ideally have experience in a similar role in Financial Services and experience of the Investment Management industry would be preferred, alongside the Financial Adviser industry.
They would preferably be confident with Word and Excel on an intermediate level, familiar with the WDX CRM and Figaro system or have experience of working with a Client Relationship Management System on a regular basis.
Investment Operations Certificate and AML qualifications are preferable but not compulsory.
The ideal candidate will have the following behavioural skills :
Attention To Detail
Handles tasks with thoroughness and accuracy.
Recognises and resolves errors.
Communication
Communicates clearly, listens effectively.
Written communication is concise and well presented, using appropriate grammar, style and language.
Technical
Has technical knowledge appropriate to the role, including relevant computer systems and keeps this knowledge up to date.
Time Management
Effectively balances priorities to meet agreed deadlines for individual and teamwork.
Demonstrates flexibility to adapt to changing business needs.
Teamwork
Acts as a resource to the team.
Treats colleagues with professionalism and respect.
Decision Making
Understands consequences of decisions and follows instructions. Acknowledges and learns from mistakes. Have the capability and drive to complete the tasks on their own.
Corporate Focus and Behaviour
Understands and applies current regulatory obligations and procedures to achieve compliance, including upholding TCF principles.
Willingness to learn.
Good operational knowledge of departmental processes.
Develops basic knowledge of the industry and ensures individual work contributes to the success of the Company.
Demonstrates initiative and capability within the role and shows potential for future development.
Client Focus (Internal and External)
Assists the team in developing and maintaining appropriate internal and external business relationships, using the appropriate communication method.
Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financial futures.
In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times.
Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there.
We are passionate about building an inclusive culture where everyone's contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us.
#LI-VS1 #QC #QuilterCheviot
Core Benefits
Holiday: 26 days
Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it
Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions
Private Medical Insurance: Single cover as standard, cover can be increased at your own cost
Life Assurance: 4x your salary, cover can be increased at your own cost
Income Protection: 75% of salary payable after 26 weeks of absence
In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.