Essential duties and responsibilities
- Work closely with the Credit Control Team and appropriate stakeholders to ensure minimal impact on cash collection.
- Responsible for addressing any customer queries, whilst actively seeking solutions to ensure customer expectations are met by providing clear and concise billing information.
- Ensure that invoicing is accurate and issued in a timely manner.
- Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner and making sure the credit note log is kept up to date.
- Ensure Project Invoice Proposals are checked and issued.
- Manual Invoicing of Azure, AWS, and Google usage billing.
- Issue Hosted Voice and Voice Call Usage Billing.
- Ad hoc Manual invoicing (Not Messina), i.e., SFI charges and eFax.
- Manage and action tasks on the Billing Dashboard.
- Issue Domains billing and responsible for maintaining the renewals spreadsheet.
- Manage the AR Approvals inbox.
- Maximised cash collection.
- Appropriate ledger ageing and debtor days.
- Providing an excellent customer experience throughout the commercial relationship with the customer ensuring a high-level customer engagement and a consistent approach.
- The resolution of customer queries.
- Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner.
- All statements, reminder letters and termination of services letters to be issued in accordance with Claranet UK’s Credit Control procedures.
- Support Auditors requests.
- Providing billing calculations, including final invoicing and issue where appropriate.
- Ensure all bespoke billing reports are issued in a timely manner.
- Assist Accounts Receivable with cash analysis when required.
- Building effective relationships with customers and attend customer calls discussing complex billing requirements or invoice queries.
- Liaise with both internal and external customers promptly
- Undertake additional ad hoc duties as directed by the Credit Manager.
Teams to collaborate with
- Customer Success & Growth – assist with billing queries and figures
- Finance – action billing enquiries and invoicing requests
- Legal, Compliance & Procurement – monthly meetings discussing accounts with a Legal Banner and seeking advice regarding complex issues and legal impact
- Order Processing – Order Approvals, Novations and Data Quality
- Customer and Product PMO – resolve customer queries in respect of delivery discrepancies