Job Title: Accounts Receivable Team Member

Responsible to: Accounts Receivable & Expenses Team Leader

Direct Reports: None

Attitude & Behaviours

• Demonstrate a proactive approach to health and safety.
• Can report accurately.
• Can analyse data accurately.
• Takes accountability for their own actions.
• Be positive and open towards ideas of others.
• Appraises new ideas and provide alternative solutions.
• Has awareness and works towards clear goals and targets for themselves / Team.
• Effectively deals with difficult situations.
• Interact with different teams/departments.
• Fully participates in development opportunities.
• Interested in delivering excellent customer service.
• Produce service to quality required within time frame allocated.

Main Purpose

• Participle in the day-to-day operation of the Accounts Receivable function ensuring compliance with group procedures.
• Assist the AR Team Leader in the development and implementation of continuous improvement to the Accounts Receivable process.
• Assist AR Team Leader with the implementation of agreed process changes for the Accounts Receivable function within Financial Operations
• Build strong customer relationships, focusing on quality service within the team.

Core Responsibilities

• Actively chase aged debt by telephone, e-mail and letter.
• Allocate payments made by BACS/cheques against relevant invoices.
• Liaise with internal and external customers to resolve queries.
• Raise invoices and credit notes
• Investigate and clear unallocated cash promptly.
• Maintain debtor accounts with up to date details.
• Liaise with Banking Services regarding payments received.

Monthly

• Update month end aged debt spreadsheets in line with timetable.
• Issue customer statements.

General

• Standardisation of processes/scope
• Support in all areas of the Service Centre as & when required

Health and Safety at Work:

• Be responsible for taking all reasonable care for your own personal health and safety and that of your fellow employees by ensuring that:
• Protective clothing and equipment is used properly at all times
• Appropriate practices and procedures, relevant to the work in hand are always followed.
• Co-operate with the company by observing all safety rules and complying with any measure introduced to ensure a safe and healthy working environment.
• Ensure all staff receives appropriate health and safety training and that injury prevention is treated as high priority within all teams.

Company Role

• Understand the Company's business objectives.
• Work closely with all other Team Members to ensure that Financial Operations are running effectively and efficiently and promote transfer of knowledge between all departments.
• Ensure that the quality of the Company's Finance services is always of the highest standard .
• Contribute to the overall achievement of the organisations aims and objectiveOther Duties

Other duties:

The post holder will be expected to undertake any task consistent with the post that may be required by the business.

Essential/Desirable

QUALIFICATIONS/EXPERIENCE

• A minimum of 6 months experience of credit control
• Previous experience of SAP system D
• Experience of working in a high-volume environment
• Computer literate (keyboard skills, and experience of working with PC/ email)
• Competent in the use and application of Microsoft Office
• Experience of working in the Service

PERSONAL SKILLS

• Good planning and organising skills
• Good problem solving and reconciling skills, including the analysis and interpretation of data with the capacity to devise and implement solutions
• Effective communication skills (both verbal and written)
• Strong interpersonal skills
• Ability to meet tight deadlines
• Adaptable / flexible approach
• Ability to work on own initiative
• Self motivated
• Attention to detail

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Enhanced maternity / paternity pay
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving your application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.