Admin Officer (Cash Wise) X 2

We have an exciting opportunity to join our expanding Cash Wise team, supporting our customers to maximise their income, address problem debt and become more financially confident to enable them to maintain a financially healthy household. We are expanding our team so that we can maintain our high standards of support and address the increasingly challenging financial environment.

What you’ll be doing:

In this role you will assist with the initial triage and support of customers who have been referred to Cash Wise.

Reporting to the Cash Wise Team Leader, you will be responsible for providing administrative support to the Cash Wise Team. You will also ensure accurate records are maintained and contact customers and external agencies when required to support enquiries and help resolve financial challenges for customers.

What we’re looking for:

To join our Cash Wise team, we’re looking for someone with:

• a qualification at Level 2 of the Qualifications and Credit Framework such as GCSEs (3 or more at grades A-C/9-4), Award, Certificate or Diploma at level 2 or equivalent;
• the ability to work effectively in a highly pressurised environment and organise work to meet deadlines and targets;
• IT literate, skilled at using PC data based systems;
• previous administration experience;
• clear written and verbal skills;
• experience of delivering customer focused services; and
• good listening skills and a pleasant telephone manner.

For more details on what we’re looking for in these roles, head to the related documents section and download the Job Description.

For more information or an informal chat about this role, please contact Carrie Wilson, Cash Wise Team Leader on 07779441622.

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. As an employer WDH can offer you a great set of benefits which includes:

• 25 days holiday (rising to 30 over 5 years service) + statutory bank holidays;
• generous employer pension contribution;
• happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
• a wide range of personal development opportunities;
• a fantastic health and wellbeing package;
• 1 day to take part in our Volunteering Scheme; and
• "cycle to work" scheme and discounted shopping platform

We are an equal opportunities employer and welcome applications from all.

You can contact our Recruitment Team by email at recruitment@wdh.co.uk.

Please note: we do not accept CVs.