Admin Officer (Castle Court).

We are currently recruiting for AO’s based in Belfast city centre ( Castle Court ). The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: 5th Feb

Duration: 51 weeks with possible extension

Hours of work: Full time 9 to 5

The contracted hours are 8am – 8pm Monday – Friday and every 4^th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.

Rate of pay: £11.99

Key Responsibilities:

This role will deliver services for customers who are based in Great Britain.  At the initial stage, it is anticipated that roles will support a programme for helping customers through the current Cost of Living crisis.  Full training will be provided.  Main duties and essential skills may include, while not limited to:

• Effective call handling skills 
• Good verbal and written communication skills 
• Ability to build rapport with colleagues and customers.
• Ability to work within and contribute to a team environment. 
• Ability to work accurately within specific deadlines and to achieve relevant targets. 
• Basic IT skills / computer literacy with an aptitude for learning new systems. 
• Organised with good time management skills. 
• Excellent interpersonal skills 
• Excellent work ethic with a desire to personally develop.
• Excellent attendance and time keeping

These roles are full-time, office based.  Working from home may become available in the future.

Sickness/Absence: 

Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case-by-case bases.

This is a long-term assignment, successful candidates will remain office based for the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance.

Essential Criteria applicants must have:

• five GCSE/GCE passes (at A, B or C) with Maths and English.

( Proof of certs required )

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use own initiative.

Please send your CV via the link or to karen.cameron@therecruitmentco.uk