We are currently recruiting for AO’s based in Belfast city centre ( Castle Court ). The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: 7th March
Duration: 51 weeks with possible extension
Hours of work: Full time 9 to 5
The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.
Rate of pay: £11.99
Key Responsibilities:
Working within Department , this role will deliver services for customers who are based in Great Britain. At the initial stage, it is anticipated that roles will support a programme for helping customers through the current Cost of Living crisis. Full training will be provided. Main duties and essential skills may include, while not limited to:
· Effective call handling skills
· Good verbal and written communication skills
· Ability to build rapport with colleagues and customers.
· Ability to work within and contribute to a team environment.
· Ability to work accurately within specific deadlines and to achieve relevant targets.
· Basic IT skills / computer literacy with an aptitude for learning new systems.
· Organised with good time management skills.
· Excellent interpersonal skills
· Excellent work ethic with a desire to personally develop.
· Excellent attendance and time keeping
These roles are full-time, office based. Working from home may become available in the future.
Sickness/Absence:
Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case-by-case bases.
This is a long-term assignment, successful candidates will remain office based for the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance.
Essential Criteria applicants must have:
- five GCSE/GCE passes (at A, B or C) with Maths and English.
( Proof of certs required )
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
- Proven ability to use own initiative.
Please send your CV via the link or to karen.cameron@therecruitmentco.uk