Admin Team Lead

Job Title: Admin Team Leader

Location: Maudsley Hospital, London, SE5 8AZ

Trust Location: South London & Maudsley NHS Foundation Trust

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then South London & Maudsley NHS Foundation Trust is the place for you.

About the Trust

At South London and Maudsley NHS Foundation Trust we provide the widest range of NHS mental health services in the UK. We also provide substance misuse services for people who are addicted to drugs and alcohol. Our staff serve a local population of?nearly two million people. We have more than 230 services including inpatient wards, outpatient, and community services. We provide inpatient care for?over 5,000 people each year and we treat more than 45,000 patients in the community in Lambeth, Southwark, Lewisham, and Croydon. As well as serving the communities of south London, we provide more than 50 specialist services for children and adults across the UK and beyond.

What you'll be responsible for:

• Take responsibility for ensuring Administrators process referrals promptly, in accordance with procedures, and that patients are offered first choice of appointments within the timescales specified by Department of Health guidelines.
• Obtain the income for authorisations for assessments and treatment within National and Specialist CAMHS Outpatients. This will involve liaising NHSE, with commissioners at CCGs and other funders, such as social services, local authorities and solicitors.
• Obtain and maintain a working knowledge of the Patient Journey System (ePJS) in order to ensure that data is recorded accurately across the outpatient service so that information can be retrieved for activity reporting and monitoring.
• Responsible for the effective and efficient operation of the secretarial/administrative support within the outpatient service.
• Review and develop existing administrative systems in conjunction with the administrators, senior clinical and management staff to ensure an efficient and effective service.
• As part of the senior administration team to ensure that all aspects of the service are working well, including supporting direct reports and other senior administrative staff. This includes providing cover for administrative staff when absent, as well as for colleagues (e.g., Funding Officer, Centre Manager and Reception) as and when required, which may include cover for clinics outside of usual working hours.

You'll learn the following whilst working at the trust:

• An in depth understanding of the roles and responsibilities involved in working within the NHS.
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

You'll have the following skills/experience:

• Relevant degree or equivalent experience.
• Formal secretarial qualifications such as Pitman, RSA II / III, or equivalent in typing/office practice
• Experience of working in a busy office environment.
• Experience of staff management, supervision and appraisal.
• Experience of practical problem solving and to be able to demonstrate use of own initiative and the capability to deal with unusual or urgent circumstances
• Excellent IT skills, including the proficient use of
  Microsoft Word, Outlook and Excel.
• Detailed knowledge of secretarial and administrative processes, procedures and standards.
• Knowledge of Health and Safety issues.

This role may require you to show evidence of education to Degree level or at least 2 years relevant experience.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.