Administration Assistant - Commercial Claims

At RSA we believe that insurance is about people, not things. Our inspiring colleagues focus on shaping the future by helping people, business and society prosper in good times, and be resilient in bad times. This is the foundation on which we operate. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.

We are currently recruiting for an Administration Assistant to join our established and experienced Commercial Claims team here at RSA on a hybrid basis.

A role like this involves handling cases at the first notification of loss from our customer, policyholders and third parties. You will spend the majority of your time dealing with customer interactions, liaising with suppliers, supporting colleagues and reviewing policy wordings.

You will be desk-based dealing with customers and third parties on a one-to-one basis, although you will also work with other colleagues and be part of a team. You will have good communication and organisation skills.

Assessing claims against relevant criteria and experience to identify actual or potential issues and involving others as appropriate in order to minimise leakage and protect the interests of the business.

Ideally you will have administrative experience gained within in an insurance environment, however this not essential.

You will have the ability to build and maintain good working relationships with customers both internal and external. Good knowledge of Microsoft applications is necessary.

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.

We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.

We celebrate individuality and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.

Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.