Administration Officer

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Administration Officer
Customer Service Centre, Francis Street, Hull
£25,463
- £26,803 per year
40 hours per week
- Monday to Friday
This job is based within the Property Services Hub in the Customer Service Centre (CSC) in Hull. The Property Services Hub focuses on customer service excellence and delivers a range of services for Housing, Homeownership and Commercial & Residential covering over 100,000 properties. The Administration Officer will provide quality administrative support for our maintenance function by raising orders for repairs, handling order queries and providing information to internal and external customers.
The role of Administration Officer will include:
- Delivering, maintaining, and monitoring effective and efficient administrative systems.
- Monitoring, managing, and answering queries and all other contact from customers, suppliers, and contractors.
- Supporting Sanctuary Maintenance by ensuring accurate and timely information is collected, collated, prepared, and presented.
- Delivering services to the appropriate KPI’s and service standards, responding effectively and efficiently, working to deadlines and targets.
Skills and experience:
- Proven experience of working in a similar administrative role within a customer focused environment.
- Some experience of producing and analysing statistical information would be advantageous.
- Team player with the ability to also work independently and use your own initiative.
- Strong working knowledge of Microsoft Word & Excel (or similar).
- Proven experience of working to deadlines with the ability to prioritise your own workload.
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 120,000 homes across England and Scotland. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 23 days annual leave (rising to a maximum of 28 days) plus public holidays.
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £25,463 per annum (rising to £26,803 per annum after 12 months, once proficient)
To view the job profile, please click here
Closing Date: 12 May 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme