Address We currently have a permananet vacancy band 3 Administration Officer
The scope for this post is to provide a comprehensive and quality administration service to the designated department of ophthalmology - Community Hub/ Western Eye Hospital. The main focus of the role is to provide clinic and patient management for allocated clinics as appropriate. The role should provide support to management and multidisciplinary teams, including Consultants in managing this cohort of patients and clinics.
Provide an efficient and friendly reception service within a department, ensuring that all patients are dealt with in a timely, respectful and efficient manner.
Provide support ensuring clinic numbers are maintained at a level that is safe for both patients and staff, including cancelling and rebooking patients where necessary
Answer telephone calls promptly in line with the Trust’s telephone standards.
Provide non-clinical advice and information to patients to enhance their experience within the service.
Communicate clearly, often over the telephone, with members of the public where there may be barriers to understanding.
Distribute patient information relevant to the department and/or service.
Responsible for liaising with GPs, doctors, wards, patients and other relevant departments in the management and confirmation of patients’ on-going treatment plans
Escalate capacity issues to the service Business Support Manager so that issues can be resolved in a timely manner.
Actively manage administrative processes and coordinate care associated with patient pathways, including requests list management on Cerner and bookings and solving queries that arise.
Review and action non-attendance accordingly to Elective Pathway Policy.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
