Administration Supervisor

Administration Supervisor

We have an exciting opportunity for someone with excellent organisational and supervisory skills to oversee a team of Administrators for our client, who is an established household name in insurance. This role is based in Ashford, is a 35 hour a week (9am to 5pm with an hour for lunch), Monday to Friday position.

Salary will be c 25,000 with benefits to include:

• 26 days holiday plus bank holidays
• The option to buy or sell 5 days after probation
• Birthday day off
• Health Shield cash-back plan
• Death in service
• Free parking
• Friday fruit delivery
• Annual company trips for staff

Duties will include:

• To ensure the effective provision of administration services - assessing, planning and managing workload and team members' performance. Includes providing and managing cover across the team for absences/high workload.
• Positive interactions with customers: answering calls, directing to the appropriate person, greeting visitors to the office and contacting customers to support their insurance needs.
• Effective management of stock, ordering stationery, incoming and outgoing post.
• Effective administration of credit control processes including customer payments and processing refund requests within required timeframes.
• Engage and motivate your team member/s in a way that enhances performance and contributes positively to being a great place to work.
• Proactively support the training delivery and learning and development of the team.
• Apply relevant people management processes and resources to support the performance of your team member/s, including ensuring regular and effective communication through monthly 1:1 meetings, performance reviews and ad hoc meetings as required.

The ideal candidate will have:

• Experience in customer service/customer facing roles
• Experience managing or supervising others/team
• Office or front desk experience
• Effective and professional verbal and written communication skills
• Excellent attention to detail and organisational skills
• Good IT skills, especially Microsoft Office
• Good maths and problem solving skills
• Able to manage own workload and able to work effectively under pressure
• Great team working and ability to build effective relationships through positive behaviours, honesty and integrity.
• Demonstrate commitment to quality and compliance with procedures/regulations using due care, skill and diligence

CVs in Word please.

The role is subject to Disclosure and Barring Service (DBS) checks and CCJ checks.

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