Administrative Assistant Apprenticeship

Administrative
duties may include:
·
Answering telephone
calls and being able to direct queries to the correct service and take messages
for colleagues
·
Collating resources for
the wider staff team
·
Ordering stationary and
supplies for the team
·
Photocopying and scanning
·
Attendance at and
minuting of meetings
·
Monitoring referrals via
the email inbox, inputting data and referrals onto a centralised Casework
Management System
·
Handling extremely sensitive
information
·
In-depth understanding
of confidentiality
·
To
demonstrate kindness and respect at all times to the people who engage with
this service and to colleagues.
·
To put
the people who we support at the heart of everything we do.
·
To
comply with all policies and procedures relating to the service.
·
Ensure
accurate records and documentation are maintained in line with both statutory
and organisational requirements.
·
Promote
people’s equality, diversity and rights.
·
Contribute
to developing and maintaining cultures and strategies in which people are respected
and valued as individuals.
·
Promote,
monitor and maintain health, safety and security in the workplace in line with
relevant legislation at all times.
·
Staff
will be required to work flexibly and attend meetings, training and supervision
to ensure the effective operation of the service.
·
Booking
venues for activity days
Training
STANDARD & LEVEL
The successful candidate will work towards completing the Level 3 Business Administration Standard from the Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.
Personalised programme
Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors have relevant industry experience and will support you to achieve all your goals.
Off-the-job training
Developing your skills at work is called on-the-job training, 20% of your apprenticeship (equal to one full day a week) will be ‘off-the-job’. This might include attending College, tackling projects, online learning, coaching, shadowing, or training for your job.
Stacks of support
Assessment mostly takes place in the workplace. When you start, you will be allocated a skills coach, who will visit you at least once a month to guide and support you and help you to plan for your future. We will also provide you with specialist support for your English and maths and for any additional needs that you make us aware of.
Qualifications required
Level 3 a minimum of English and maths grades A*- C (9-4) (or equivalent) are desirable OR willingness to complete Functional Skills Level 2 are a requirement to have or to achieve before EPA Gateway.
Skills required
Competent ICT skills – a large part of the role will
involve extensive use of a confidential service specific IT system as well as
email, Word and Excel, Powerpoint
Good
interpersonal skills and confident communication skills
Organisational
skills – the ability to plan and prioritise workloads
Diary
management skills
Ability
to work on own initiative as well as part of a team
Assisting
with the co-ordination of service activities
Willingness
to take on other admin related tasks that may be required as part of supporting
the wider team of Children’s Independent Domestic Violence Advisers
Transferable
skills to support other services as and when needs arise
Prospects
This
role offers the opportunity for growth and development as well as completion of
the apprenticeship programme
The role
will require:
Attendance
and participation in team meetings
Attendance
at appraisals with your line manager
Participation in
relevant training and development opportunities
Qualification / Standard : ST0070 Business administrator
Duration 18 Months