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Form of workOneFile, a Harris Computer company, are looking for a candidate to join our team as an Administrative Assistant (Qualification Specialist) on a 6-month fixed-term contract basis, to input data into our internal system on a flexible rota.
This Administrative Assistant (Qualification Specialist) position will be performed from within the OneFile office in central Manchester (Quay Street, off Deansgate).
The Administrative Assistant (Qualification Specialist) provides a vital service to customers, by accurately inputting qualification data from various sources, into our internal database. This allows customers to track the progress of their learners and use the main features of the products. The Administrative Assistant (Qualification Specialist) provides advice to customers on the layout of a qualification, to help track progress in the most effective way.
The ideal candidate will be able to copy data with speed and accuracy from multiple sources into a central database. This allows customers to track the progress of their learners and use the main features of the OneFile products. The Administrative Assistant (Qualification Specialist) will also provide updates to our customers on the progress of their qualification requests.
In performing this position, your duties and responsibilities will include (but will not be limited to):
- Building qualifications, units and entering criteria
- Ensuring the quality of completed qualifications
- Maintaining our existing database of qualification and unit data
- Communicating with customers and providing updates on their requests
- Uploading qualifications to OneFile and providing access to the relevant customers
Experience sought:
- Fast and accurate data entry
- Working to deadlines and under-pressure
- Attention to detail
- Great customer service and communication skills
- Works well as an individual and as part of a team
- Strong organisation skills
- Basic IT knowledge
Success Measures:
- 3000 database entries per day (target)
- Customer Satisfaction
- Customer Feedback
- Number of qualifications provided to customers
- Average days for customers to wait for qualifications
About OneFile
For almost 20 years OneFile have pioneered EdTech, supporting over 1.7 million people to learn for their future.
We prioritise the experiences of our customers above all else, investing in award-winning support teams as well as designing a learning platform that's efficient, engaging and works with all apprenticeships, training and vocational qualifications. When you partner with OneFile you become part of a movement to shape the future of learning. We're so much more than software.
That’s why organisations switch to us and stay with us.
We are 2 times Queen’s Award Winners for Enterprise:Innovation,most recently in 2022! https://onefile.co.uk
We pride ourselves on our ethical approach and passion for the learner and education. Employee recognition is big for us as is collaborative working.
As a Harris Computer company, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed.
Benefits
Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325.
Supporting your application
Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Schedule:
- Monday to Friday
Work Location: In person
