Administrative Assistant/Receptionist

We need an enthusiastic and organised team member with excellent communication and interpersonal skills, working confidently through multiple channels such as telephone, email and face to face. Someone who has intuitive and is able to work well independently and as part of a wider team. We are seeking candidates who are resilient, confident, open to change, and adaptable, with a strong commitment to working as part of a dynamic and multi-skilled team within a busy, ever changing, and fast paced local office.

The role will require systematic management of a varied workload and sound administrative skills enabling you to prioritise your tasks and work to deadlines effectively. The successful candidate will be required to navigate their way through a number of administrative recording systems (both electronic and paper based) with sufficient attention to detail and must be able to maintain accurate and up-to-date records. Acting as the key point of contact and coordinating practical matters relating to the support of advice staff; appointment booking, resource and data management, supporting clients during initial stages, surveying of clients and gathering client outcomes.

The successful candidate will express a willingness to work from a variety of settings, including their own home as required, and will flexibly work across the service as needed in a variety of ways - mainly telephone, but also email and face to face. Reporting to the management team and responsible for providing administrative services and support to Team Managers and advice staff. Providing these services in an effective and efficient manner will ensure that municipal operations are maintained in an effective and efficient manner.

Benefits:

• A positive and inclusive working environment in a culture that is inventive, responsible and generous
• Pension scheme
• Learning and development opportunities

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

Job details:

Hours: 22 hours per week

Salary: SCP 6, 22,113 - pro rata, per annum

Contract: Permanent

How to apply?

Please send an up to date CV and covering letter explaining why you are interested in this role and why you would be an ideal candidate (referring to the person specification points in the job description) to Naz Anderson (Executive Assistant) naz.anderson@bcbcab.org.uk

Closing date: 26/06/2024 @ 2pm

Job Types: Part-time, Permanent

Pay: Up to £22,113.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Application deadline: 26/06/2024
Reference ID: CABAA2606