Address
Form of work
SalaryWe are currently recruiting for AO's for our client based in Derry/Londonderry ( Lisahally moving to Ballykelly in spring). The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: 20TH MAY
Rate of pay: £12.36
Duration: 51 weeks
Hours of work: Full time 37 Hours per week
The contracted hours are 8am - 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.
No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.
Key Responsibilities
. · Answer calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
- Work collaboratively towards delivering and promoting resilience and ability to work in a pressurised telephony environment
- Excellent verbal and written communication skills
- Ability to build rapport with colleagues and customers
- Ability to work within and contribute to a team environment
- Ability to work accurately within set deadlines and to achieve targets
- Basic IT skills with an aptitude for learning new systems
- Organised with good time management skills
Essential Criteria applicants must have:
- Five GCSE/GCE passes (at A, B or C) with Maths and English.
( Proof of certs required )
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
- Proven ability to use own initiative.
