Admin Officers Newry

We are currently recruiting for AO's based in Newry. The successful candidates will be required to start once the vetting paperwork, ANI clearance has been completed.

Start date: Monday 3rd June

Duration: 51 weeks with extension

Hours of work: 37 hours per week but AWP 08:00 – 20:00 on a rota basis

Rate of pay: £12.36

No holidays in the first 8 weeks of employment due to training

Proof of 5 GSCEs C or above with Maths and English are required for this role.

Key Responsibilities:

Duties will be as a Case Manager within the Newry Service Centre.

They will work as part of a multifunctional Case Management Team and will be responsible for helping claimants to create and maintain their digital account.

They will be proactive in ensuring that all actions and “To-Dos” required to maintain the claimant’s account, are completed promptly and accurately and they will manage cases through the lifespan of the claim.

They will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels.

Telephony will be also be completed on a daily basis by Case Managers.

In delivering a quality service for claimants, they will take a “whole case” approach and be responsible for actively managing all appropriate action promptly on the claim with minimal handoffs.

As the role of the service centre is continually changing they will also contribute to the continuous improvement of the department by reviewing the service and processes and provide feedback on their own and claimants’ experience.

As automation of department increases over time, the content of this job role may change.

Full attendance on a 17-day long training course will be required.

Essential Criteria applicants must have:

· five GCSE/GCE passes (at A, B or C) with Maths and English.

( Proof of certs required )

· A minimum of 2 years’ experience working in an administrative role

· Excellent IT skills, including use of Microsoft Word and Excel.

· Excellent communication skills.

· Proven ability to use own initiative.

Please send your CV via the link or to