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SalaryWe are currently recruiting for an Admin Officer based in the Kilkeel area. The successful candidates will be required to start once the vetting paperwork, & additional clearances have been completed
Start date: ASAP
Duration: up to 52 weeks, could be extended
Rate of pay: £11.99
Hours of work: 37 hours per week but AWP 08:00 – 20:00 on a rota basis
You will act as the first point of contact for claimants, and will be responsible for assisting claimants who need to transact their business face to face. This will include claimant orientation, resolving queries, arranging appointments, undertaking interviews, coaching claimants to become more digitally competent and, where appropriate, input new data and change of circumstances updates. As automation of Universal Credit increases over time, the content of this job role may change.
MAIN JOB ACTIVITES:
Setting Direction
• Encourage and motivate claimants to become more digitally competent helping
them to create and maintain their digital account independently.
• Encourage and challenge claimants, who can, to use the online channels.
• Make every claimant contact count to keep them moving forward and help them
recognise how your impact will improve their labour market activity.
• Deal effectively with change by being clear on the vision for the business.
• Understand the entire end to end claimant journey and appreciate the impact on
other areas.
Engaging People
• Be accountable for your own development by maximising the use of appropriate learning and development tools (including own digital capability).
• Build business relationships with colleagues to support smooth handoffs where these are necessary.
• Build constructive relationships with the External Delivery Partners. These include Her Majesty’s Revenue & Customs (HMRC) and Northern Ireland Housing Executive (NIHE).
Delivering Results
• Work as part of a multifunctional administrative team which provides both back of office and front office support as necessary.
• Be the first point of contact for claimants who have queries whilst identifying non–standard claimants such as foreign nationals and arranging further assistance when required.
• Gather accurate information and ensure that claimants provide the necessary documentary evidence, and inform claimants where information is missing.
• Confirm claimants’ identity.
• Undertake interviews such as Claims Assessor interviews with claimants and update the appropriate system.
• Ensure claimants are aware of their responsibility to report future changes.
• Assist the Work Coach to ensure claimants can manage their own job search activity.
• Assist claimants who require Finance Support.
• Take appropriate action in reporting and logging all incidents of unacceptable customer behaviour.
• Provide advice and guidance, explaining policies and procedures and actively eliciting information from potential claimants. At times this will involve dealing with difficult customer situations.
• Signpost the claimant to the relevant support.
This list is not exhaustive and you may be required to carry out other activities as directed by your line manager.
Essential Criteria:
• 5 GCSEs A-C to include Maths & English
• Previous admin experience would be beneficial
Please apply through the link or email CV to michael.callaghan@therecruitmentco.uk
