Administrative Support Specialist

At Insure Recruitment We are currently seeking a qualified Administrative Support Specialist to join a highly respected company based in Edinburgh. In this role, you will be responsible for providing administrative assistance and processing support to their client services team. This position involves various tasks including documentation preparation, client record management, data entry, and monitoring of client accounts. Additionally, you will play a crucial role in supporting their Client Executives by gaining a thorough understanding of back-office tasks, processes, and functions.

Key Responsibilities:

Planning/Reporting:

• Organize work activities independently to meet personal and team objectives.
• Achieve agreed targets and participate in team meetings as required.
• Manage assigned projects and contribute to other projects as needed.
• Provide relevant management information to senior managers.

Technical:

• Create client records and conduct necessary background checks.
• Input risk data accurately and in a timely manner.
• Review client documentation to ensure completeness and accuracy.
• Communicate client requirements effectively to support risk marketing.
• Respond to market and third-party queries as appropriate.
• Ensure compliance with territory, tax, and legislation requirements.

Policy, Process, and Procedures:

• Work within agreed parameters and ensure adherence to company procedures and compliance requirements.
• Process data promptly and accurately on relevant systems.
• Maintain client files and produce documentation promptly and accurately.
• Conduct due diligence/sanctions checks in line with company procedures.

Environment, Customer Focus, and Relationships:

• Build and maintain strong relationships with internal and external stakeholders.
• Provide support to senior colleagues and/or clients as requested.
• Handle client inquiries, renewals, and adjustments.
• Develop strong relationships within the team and the wider business unit.

People Management/Personal Development:

• Undertake personal development to stay updated on best practices.
• Stay informed of external industry developments.
• Actively participate in regulatory training.

Qualifications and Skills:

• Understanding of general and legal principles of insurance.
• Knowledge of relevant regulatory frameworks.
• Familiarity with the insurance market and products.
• Previous experience in an administrative or technical role is desirable.
• Strong communication and interpersonal skills.
• Ability to work independently and use initiative.
• Proficiency in relevant computer systems.
• Analytical mindset and problem-solving skills.
• Attention to detail and willingness to learn.
• Ability to remain calm and resilient under pressure.
• Team player with the ability to build sustainable relationships.

Qualifications:

• GCSE Maths and English (or equivalent).
• A level (desirable).
• Working towards or having attained CII qualifications (optional).

To apply, submit your updated CV. Successful applicants will be contacted within 2 working days to discuss the opportunity further.

At Insure Recruitment, we work with clients dedicated to fostering a diverse, inclusive, and authentic workplace. If you're enthusiastic about this role and your experience doesn't perfectly align with all criteria, we encourage you to apply - you might be the perfect fit for this or other roles.