Administrator

Role: Digital health Change Agent (NHS Job). (Admin support)

Location: Norfolk & Norwich University Hospital, NR4 7UY (Hybrid working available).

Pay: Band 4 - £13.15ph

Hours: 9am – 5pm, Mon - Fri

Contract: ASAP Start – Until end of Mar 2024

Job Purpose:

The post holder will assist in establishing the Change, Benefits Realisation, Communications and Training for the Electronic Document Management Solutions (EDMS) Programme as part of the overall delivery of the Trust’s Digital Health Strategy.

This innovative and specialist work will include leading the arranging of change workshops and supporting the Digital Health Change Lead in running these.  This work will include analysing inpatient and outpatient work practices, working with our stakeholders recommending changes to process to achieve increased efficiency and enhanced effectiveness.

The post holder will support working with staff at the point of care, middle office, clinical and senior management to streamline Trust activities. Part of the role will be to support the Digital Health Change Lead and Digital Health Transformation and Benefits Realisation Manager in presenting to senior management teams on changes in the service and processes.

Scope:

Using the NHS Quality Improvement Change Management methodologies as sated, the post holder will be required to: Understand the change that is being introduced. Map current and existing ways of working across the Trust (where the health record is in use). Work with various stakeholders in defining the new, future state processes. Validate the new ways of working and perform User Acceptance Testing (UAT). Work with senior management and clinical staff to sign off new processes. Cascade, manage and communicate the change and transformation across the Trust. Provide training, floor walking and 121 support.

Main duties

• • Support the overall Change Management and Transformation agenda as required, including supporting events such as quality improvement, pathway mapping within the wider context of the Digital Health Strategy
  • Promote the use of the new system within the Trust encouraging both data completeness and data quality
  • Maintain good relationships with end users, acting on suggestions, contributing to the understanding and optimisation of system configuration options
  • Act as a link between users and the wider EDMS Programme Team to ensure user feedback is incorporated into future system changes and business processes and that system enhancements and business processes are effectively communicated to users
  • Undertake analysis, interpretation and presentation of data and information to support planning and decision making of the new processes
  • Conduct surveys, audits and benchmarking of systems/process and highlights discrepancies where appropriate, developing an action plan
  • Ensure that new processes are developed in accordance with policies and procedures with particular focus on reducing waste
  • Ensure all project, change and transformation documentation is produced in a timely and professional manner
  • Work with the Digital Health Electronic Document Management Solutions Programme Team to address issues and concerns raised by end users
  • Work jointly with the Training team regarding the development and testing of any training materials
  • Work jointly with the Health Records Team where you will be required to fulfil duties during the transition to the new way of working
  • Assist the Digital Health Transformation and Benefits Realisation Manager to ensure that benefits are being tracked and monitored across the various areas
  • Attend relevant meetings to raise awareness of change activities within the project and assist on their implementation
  • Capture lessons learned through active reflection
  • Maintain a repository of change and benefits case studies, process maps and change storyboards both internally developed and externally resourced
  • Provision of regular, comprehensive project reports to the appropriate areas and any other specialist documentation as required by the project
  • Prepare test plans and test scripts
  • Prepare lesson plans and training materials
  • Any other duties as required by the Digital Health Senior Management team.