Administrator

Location: Norwich
ContractType: Full Time, Permanent
We are looking for a talented, organized Administrator to join our busy team in Norwich. If you are on the lookout for your next opportunity, with an employer that cares deeply for its employees and has a history of long-serving employees, then this may be your chance.
Adcock Refrigeration and Air Conditioning is a widely respected company within the cooling and heating industry. In 2023 we achieved an 88% employee engagement score, which shows that we are doing very well in achieving our mission to “deliver an outstanding client experience every day, by creating a great place to work”.
What you’ll be doing:
As part of a small administrative team, you will be the first contact for clients and engineers. You will support the Service and Maintenance department in delivering exceptional service to our clients.
Your day will include:
• Answering the phones and dealing with queries
• Planning jobs and making sure that the engineers know where to go.
• Providing quotations to customers for maintenance contracts
• Renewal of maintenance contracts
• Producing invoices
• Keeping records and updating relevant databases
Every day is different, and every client is unique!
What we need from you:
• An experienced administrator in a busy, reactive working environment.
• Good computer skills, specifically Microsoft applications.
• Experience in using databases would be an advantage
• Ability to deliver excellent Customer service.
• Able to prioritise and react to changing customer needs in a calm and effective manner.
What we offer:
• A competitive salary, commensurate with skill and experience.
• A friendly, close working environment with plenty of free parking.
• Varied and interesting work
• 25 days holiday, plus bank holidays. Holiday allowance increases with service.
• Pension.
Next steps:
• If you feel that this is the right opportunity for you, click apply and complete the short application process.
We are an Equal Opportunities Employer. We encourage applicants from every background to apply for our vacancies. If you’ve got what it takes, then we want to hear from you!
You may have experience of the following: Office Administrator, Operations Administrator, Administrator, Office Assistant, Administrative Assistant, Business Administrator, Admin Assistant, Building Service Administrator, Contract Administrator, etc.
REF-210 979