AddressWe’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
In this newly created position of Administrator in the Complaints and Customer Care Team you will be part of a high performing, results driven team where you will deliver outcomes to the highest level of performance, and standard of service.
You will provide the day-to-day administrative functions and support, such as processing compensation payments, system administration, tasks, emails, and the issue of letters.
We would also consider part time / job share applications
This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you'll achieve
In this role you will be responsible for general office administration and supporting the team with routine tasks, including compensation payments, regulatory extension letters, acknowledgement letters and the centralised mailboxes.
Your key responsibilities will be to:
- Undertaking concise meeting minutes where required
- Arranging team meetings, organising meeting facilities and preparing agendas
- Ordering of goods and services by purchase order, as directed
- Manage contacts through multiple channels including social media, Trust Piot, Telephone, emails, and letter.
- Develop and sustain effective relationships with key internal and external stakeholders, and ensure activities meet regulatory requirements,
- Data reporting as and when required
What you'll bring
To be successful in this role of Administrator you will need:
Essential skills
- Exceptional diligence and accuracy
- Good numeracy, literacy skills including note taking
- Good IT skills, including Microsoft Word, Excel and Outlook and the ability to interpret basic data reports
- Good customer communication skills
- Previous experience of office administration
Why Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
- Online application
- Interview(s)
- Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
