Administrator

Sales Administrator
An ambitious and proactive Administrative Assistant is required to join one of the UK’s leading suppliers of products to the heating and plumbing industry.
Working closely with the Sales Office Manager and the Warehouse and Logistics Manager, the successful Admin Assistant will become a valuable member of the general administration team providing a wide ranging and comprehensive support service to the broader team.
Although this role is predominantly office based, it does offer variety and can include working in other departments from time to time. Full training will be given along with opportunity to pursue formal qualifications where necessary.
This is a varied role supporting the Sales Administration and Warehouse Administration teams and as such experience of working in a similar environment is required.
Key Responsibilities
• General office administration duties
• Serving as a point of contact for internal and external communications, including answering phone calls, responding to emails, and directing enquiries to the appropriate departments.
• Assisting customers and clients with enquiries, orders, and requests in a professional and courteous manner. to ensure all deadlines are met
• Resolving customer complaints, which will often include investigations and analysis
• Processing of product returns, and communication with customers to provide updates
• Process sales orders, from multiple platforms and identify any up-selling opportunities
• Booking of carriers and ensuring all collections are made on time
• Be flexible in approach, to assist and cover all aspects of administration support when required
• Adopt an approach of continuous improvement
• Maintaining accurate records, databases, and filing systems, including updating contact lists, managing documents, and organizing files.
Skills & Experience
• Previous experience within a busy administrative / support role
• Communication and listening skills
• Be able to set out and achieve personal goals
• Live our core values: Be Committed, Seize Opportunity, Work Hard & Have Fun
• Reach and maintain high standards
• Willingness to undertake training to meet the current and future requirements of the business
• Good computer literacy, Word, Excel, Outlook
• Experience of working with an ERP system, such as Sage or SAP would be advantageous
• Demonstrates attention to detail and desire to get things done right
• Conscientious team member
• Good verbal and written skills
• Demonstrating flexibility and willingness to contribute to the team's success
This is an exciting new opportunity for an ambitious, strong-minded and efficient Admin Assistant to join a growing team.
If you think this is the role for you then please submit your CV with a covering letter as to why you think you would be good for this role.