Administrator

Permanent – Full Time

Hyde is looking to recruit an Administrator.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As an Administrator at Hyde, you will be working within the Disrepair team to provide a pro-active and flexible administrative support to the Property Services team across a full range of services, ensuring excellent customer service.

Responsibilities

• Answer and respond to incoming calls and emails from customers/contractors and external agencies, using strong verbal and written communication.
• Diary management and arranging appointments for Surveyors.
• Accurately update system records in a timely manner and produce concise and grammatically correct system notes and emails.
• Act as a point of contact for the team ensuring any requests, queries and problems are resolved in a manner that improves overall customer satisfaction/experience.

Skills and Experience

• Previous administration experience.
• Proficiency in MS Office packages, including Excel, Word and PowerPoint and specifically CRM systems.
• Strong communication verbal and written communication skills.
• A keen eye for detail.
• A strong team player, who is organised and able to multi-task.

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.