Administrator

We are currently recruiting for an Administrator to join our Accounts Receivable team at The Caroola Group! This is a permanent role, based at our Warrington HQ, 2-3 days per week. This role will be 8 hour shifts between the hours of 8am - 6pm (37.5hrs per week).

Caroola is a group of market-leading brands that specialise in providing tax management, umbrella, and accountancy services to small businesses and a high-quality contingent workforce in the UK. Our mission is to unite and empower the agile workforce community with innovative technology, exceptional service, and expertise, all under one brand. Our top priority is to offer unparalleled support to our clients, easing their workload and helping them grow with us. This is who we are, and what we do.

As an Administrator with Accounts Receivable , you'll primarily be responsible for the daily reconciling of payments received into the business as well as liaising with recruitment agencies and employees.

Responsibilities:

• To ensure cash received into the business is processed quickly, accurately within agreed SLA’s.
• To ensure all telephone and email enquiries (both internal and external) are resolved satisfactorily.
• To manage the expectations of all employees and agencies through effective communication and ownership.
• To work well as part of a team, be open-minded towards the ideas and views of others and contribute to building team spirit.
• To generate ideas for improvements to processes and the overall employee experience.
• To communicate with employees in a professional and compliant manner.
• To welcome feedback provided as part of the quality assessment framework and demonstrate improvement in performance.
• To achieve individual and departmental performance targets.
• To adapt positively to change and meet the changing requirements of the work environment.
• Actively support department and company initiatives.
• Prepare and contribute towards regular performance development reviews, highlighting potential development requirements and training needs.
• To maintain a strict level of client confidentiality at all times.
• To maintain a high level of personal drive and the highest standard of accountability and professionalism at all times.

Skills & Experience:

• Office-based administration experience
• Experience of undertaking financial administration is highly desirable
• A proficiency with Microsoft Office with an emphasis on Excel
• Able to take on a high volume of tasks
• Ability to communicate clearly.
• Strong organisational and time management skills.
• Excellent attention to detail and high level of accuracy.
• Ability to work as part of a team with active and valuable contribution.

What we offer:

We're experts in managing finances and we want to optimise yours too! We'll ensure that you receive the right benefits to support your choice of lifestyle, wellbeing and health - right now, as well as for your future. Find what’s best for you through your own personal benefits hub.

• A competitive salary, flexible working options, and the ability to flex your holiday entitlement is in the heart of our offering.
• Enjoy 25 days off plus Bank Holidays to reach a maximum of 29. Want more? No problem. You can buy up to an additional 3 days and tailor your leave.
• Plan ahead - With private medical insurance, you can access medical treatment when you need it most. So when life throws you an unexpected challenge, you can access a quick diagnosis and accurate treatment.
• Stay strong - Keep in shape with dental insurance, our Cycle to Work scheme and subsidised gym memberships.
• Study support - Progress your career in your chosen field without worrying about finding the time, the right guidance or the money to do it
• Our financial benefits will aid you in life’s ups and downs including free access to mortgage advice, credit scoring for life and financial management tools
• Company Pension - Save for the future with our company pension scheme with NEST.
• Caroola supports the mental health of its people. Take advantage of our mindfulness resources and engage in a list of initiatives that we update regularly. Our dedicated team of qualified Mental Health First Aiders provide materials and support in areas such as mental health, mindfulness and personal health. Through Health Assured, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme. If it’s your thing—or not (yet)—there’s also a gym membership up for grabs.
• Keep your balance - to ensure that everyone is able to thrive when they are at their best, we provide a flexible environment to support your lifestyle, priorities and family life which is built on a culture of trust and ownership.
• Tusker Car benefit scheme - Help the planet and put some of your salary, before tax, to buy an electric or hybrid car.
• My Savings Pal - Earn cashback. Make your salary go further with big discounts on all of your shopping.