Administrator - £25,000 - £29,000 Doe

Job Title: Administrator

Location: Portsmouth - free parking

Working Hours: 9am - 5pm, Monday to Friday

We are supporting a leading family-owned company based in Portsmouth in their search for an Administrator to start in January. The company take pride in delivering an outstanding services to their customers, and they are seeking a skilled Administrator to contribute to their continued success.

Key responsibilities:

• Front of House Reception:

  • Welcome visitors and ensure a positive first impression.
  • Manage incoming calls and direct them appropriately.

• CRM System Management:

  • Update and maintain the CRM system with customer information.
  • Ensure all customer interactions are recorded promptly.

• Service Engineer Coordination:

  • Book in service engineers for appointments.
  • Coordinate schedules efficiently to optimise productivity.

• Customer Assistance:

  • Assist customers with queries through telephone and email.
  • Provide information about products, services, and installations
  • Greet and assist customers in person, creating a welcoming atmosphere.
  • Ensure a high level of customer satisfaction with excellent communication.

• Order Processing:

  • Process orders accurately and in a timely manner.
  • Collaborate with other departments to fulfill customer requests.

• Installations:

  • Register installations and maintain detailed records.
  • Ensure compliance with relevant regulations and standards.

• Administrative Support:

  • Provide high-level administrative support to a busy team.
  • Handle general office tasks and assist with various projects as needed.

Skills & experience required:

• Proven experience as a highly skilled administrator.
• Advanced proficiency in Microsoft Office Suite.
• Confident in using CRM systems.
• Strong organisational skills with the ability to prioritise a busy workload.
• Exceptional communication skills, both written and verbal.
• Ability to work independently and use your own initiative.

To apply:

Please upload your CV as we review applications immediately or for more details, please contact Alice on (phone number removed) or email (url removed)

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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