Administrator

This Role: Customer Accounts Administrator - Full Time 37.5hr week with working hours of 9am to 5pm - 

Location: Beeston, Nottingham, NG9 1LA 

Salary: From 1st April 2024  £26,466 inclusive of pay award next to be reviewed in 2025

Free Onsite Parking Available

Hybrid role

At Metropolitan Thames Valley Housing we have a fantastic opportunity for a detail-oriented individual who can provide administrative support to our team of dedicated Customer Account Advisors. Working in a region to provide administrative support to the Customer Accounts regional team this role will see you dealing with incoming communications, managing the team email inbox and court calendar, also dealing with general queries by post, phone and email.

Key Responsibilities 

• Managing incoming communications (post and emails) on a daily basis and responding directly or distributing amongst the team.
• Administering the team court calendar so that appointments are listed and accepted by colleagues and lock changes are booked to ensure hearings/evictions are not missed.
• UC administration – providing rent verification for UC claims to the DWP and applying for APAs when required.
• Housing Benefit (HB) administration - providing proof of rent and applying for arrears direct payments when requested.
• Raising quarterly invoices for commercial properties and managing mail merges for the team.
• Raising purchase orders through Oracle when requested.
• Assisting with the annual rent increase process as required, including notifying local authorities & the DWP of new charges.
• Sending out low level arrears letters/money advice letters to customers.
• Updating systems used by the team to ensure information is accurate & up-to-date

Skills/Experience

• Good knowledge of the legal framework relating to arrears and debt recovery
• Good knowledge of Housing Benefit, Universal Credit and other welfare benefits
• Proven ability to effectively manage time and workloads
• Excellent working knowledge of IT systems and Microsoft Office including mail merges
• Proven ability to communicate with people at all levels
• Strong administration skills, with the ability to work accurately and with attention to detail
• Strong numerical skills

In line with our smarter working approach, you will be required to work in our office based in Beeston 2/3 days per week on an alternate basis Monday to Friday. You’ll have access to your rota and shift pattern at least 4 weeks in advance.

At MTVH our values of care, dare and collaborate run through all that we do, and we’re looking for people who demonstrate these behaviours every day of the week.

If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on 020 3535 3652.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.