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SalaryOur client has a brand new permanent opportunity to work in their thriving medium sized business on the edge of Basingstoke. This would suit an applicant with previous admin experience who is comfortable with MS Outlook, Excel and CRM/ERP systems.
If you are a highly organized and detail-oriented individual with a passion for delivering excellent administration support, please apply now.
This is a vital role that requires strong communication skills, attention to detail, and the ability to handle multiple tasks simultaneously.
Responsibilities:
Process customer inquiries
Process orders and track
Proactively deal with complaints in a timely and efficient manner
Collaborate with internal departments to ensure timely delivery of orders
Resolve any customer issues or concerns
Maintain accurate records of sales transactions, quote requests, and customer interactions
Coordinate and schedule product/service installations and repairs
Provide support to the sales team by generating aftersales leads and following up on them
Create and provide certification to customers relating to their orders
Proven experience within a sales environment or in a similar administrative role
Excellent organizational and time management skills
IT Literate
Strong attention to detail and accuracy
Exceptional communication and interpersonal skills
Ability to multitask and prioritize effectively in a fast-paced environment
Ability to work independently and as part of a team
Strong problem-solving skills and the ability to remain calm under pressure
Positive attitude and a commitment to providing excellent customer service
Business-level Language (French, German, Spanish or other) would be advantageous but not essential
24,000.00pa
Bonus: Departmental performance bonus scheme
Holiday: 22 days per year plus all bank holidays. (increasing to 25 with length of service)
Medical: Medical cashplan
Pension: Workplace auto-enrol scheme
Hours: 37.5 hours per week Mon-Fri normally 9 am - 5 pm. (daily times flexible)
Location: Basingstoke, Hampshire.
