Admin/Receptionist Assistant

About Us:

Join one of Birmingham’s busiest beauty salons, with a reputation for excellent customer service, offering quality treatments and providing a good salon experience.

Job Overview:

We are seeking an efficient, dynamic and experience Salon Administrator/Receptionist to oversee and enhance the current operations of our salon. As a important member of a team, you will be key in guiding our customers to experience highest standard of customer service and

Salon Support Assistant/Receptionist:

Client Communication

· General Receptionist Duties, and corresponding with customers on a daily basis

· Scheduling Appointments and confirming deposit payments

· Keeping up with appointment changes

· Sending notifications and reminders to clients

· Greeting clients & hospitality

· Consult clients through services and products

· Seek feedback & and forward complaints to manager

· Maintaining client base

· Take Payments and note client deposits

· Forward clients refund requests

· Reply to customers via social media

Admin Tasks

· Documentation / paperwork

· Finance admin support to managers

· Deliveries

· Boost salon image

Job Type: Full-time

Salary: £10.00-£13.00 per hour

Expected hours: 38 per week

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Performance bonus
• Tips

Experience:

• Customer service: 1 year (preferred)
• Admin or Reception: 1 year (preferred)

Work Location: In person